Technical Analyst

Technical Analyst 2

Requisition

Position Grade: 13

The University of New Mexico Information Technologies seeks a Technical Analyst 2 dedicated to UNM Athletics operations support as part the Institutional Support Services (ISS) IT team.

The ideal candidate will have experience managing Microsoft and Apple endpoints in a complex enterprise that supports a range of services and using sophisticated directory-based management tools such as SCCM/Intune, JAMF, with collaboration tools such as Teams/Zoom.

This position will provide initial/primary contact support for the ticketing application, Paciolan, utilized by Athletics and will coordinate vendor escalations with the ticketing area of Athletics.

Successful candidate may be subject to a criminal background check prior to starting work.

• Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
• Higher education coursework and/or experience that are directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Experience utilizing Microsoft's Active Directory to support a range of directory enabled services including: mobile device management (MDM), SCCM/InTune/JAMF with endpoint configuration management and foundational resources such as file/printer sharing, SharePoint and Teams collaboration, system updates and customization, security compliance, pass-through authentication and authorization and other specialized integrations as appropriate.
• Demonstrated skill documenting technical solutions and providing remote and in person support to non-technical customers. Experience mentoring and training customers to ensure partner-level engagement for continuous process improvement.
• Experience documenting service delivery process, procedure and that aligns with UNM and area policy as it pertains to the centralized/service owner best practice for core services, security, and cross training.
• Experience managing a structured computer inventory process as an essential feature of an equipment renewal and replacement plan.
• Ability to provide first level support for users on access to the ticketing system client supporting online purchases of event tickets and manage escalations to the vendor for troubleshooting and resolution.
• Ability to troubleshoot technical issues with critical point-of-sale systems and devices used during athletic and special events.

Applications need to include a complete professional work history with dates and hours worked.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Cover letter, resume/UNMjobs application, and a separate summary of a medium to large-scale workstation/application deployment project. Include details about your role in the planning process, scope, timeframe, and outcomes relative to requirements.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit (Use the "Apply for this Job" box below).

Refer to  for a definition of Regular Staff.