Student Advanced Level

Position Details

• Working Title:
  
  Student Advanced Level
• Pay: $18.00 Hourly
• Campus:
  Main - Albuquerque, NM
• Department: IT Academic Technologies (321A)
• Employment Type:
  
  Student Employment
• Status:
  Non-Exempt
• For Best Consideration Date: 12/17/2025

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD

Academic Technologies is seeking responsible,
self-motivated students that demonstrate leadership, aptitude, initiative,
and assertiveness to provide assistance and training on a wide variety of
technology to students, faculty, and staff in classrooms and computer labs across
campus. Successful candidates will demonstrate excellent customer service
skills and an interest in technology support, customer service, and teaching.
This position provides support for walk in requests, over the phone, and
within the Help.

UNM system. This position also has shared supervisory
responsibility of student technicians and a focus on the areas outlined
below.

Must possess the ability to work independently,
organize time efficiently, and communicate professionally with faculty,
staff, and students. Applicants should be able to take the initiative to
solve problems on their own as well as request help as needed. There are two unique
positions with different areas of focus.

Provides
operational and technical leadership for classroom and lab computing environments. Must demonstrate the ability to communicate effectively with staff and team members regarding ongoing projects and classroom technology needs. Responsible for classroom computer inventory management, Lab Stats oversight, and maintaining accurate hardware maps across academic spaces.
Assists with resolving IT tickets, supports other SITE positions and SCON operations, and helps coordinate various technical projects related to lab systems. Takes initiative to identify and solve hardware, software, and workflow issues while providing guidance and support to student technicians.

Provides advanced technical leadership for student technicians. Must demonstrate the ability to communicate with customers about ongoing issues in classrooms and dealing with audiovisual systems and computer software. Responsible for ongoing coaching and support of staff development along with helping coordinate various special projects in the labs and computer classrooms. Takes initiative to solve of the computing and personnel problems.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Preferred Qualifications:

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

ALL APPLICANTS MUST SUBMIT A RESUME & COVER LETTER

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.