Student Advanced Level

Student Advanced Level Requisition

Working Title Student Advanced Level

Pay $18.00 Hourly

Campus Main - Albuquerque, NM

Department IT Academic Technologies (321A)

Employment Type

Student Employment

Student Type Status Non-Exempt

Background Check Required

For Best Consideration Date 12/17/2025

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD

Academic Technologies is seeking responsible, self-motivated students that demonstrate leadership, aptitude, initiative, and assertiveness to provide assistance and training on a wide variety of technology to students, faculty, and staff in classrooms and computer labs across campus. Successful candidates will demonstrate excellent customer service skills and an interest in technology support, customer service, and teaching. This position provides support for walk in requests, over the phone, and within the Help.

UNM system. This position also has shared supervisory responsibility of student technicians and a focus on the areas outlined below.

Must possess the ability to work independently, organize time efficiently, and communicate professionally with faculty, staff, and students. Applicants should be able to take the initiative to solve problems on their own as well as request help as needed. There are two unique positions with different areas of focus.

Provides operational and technical leadership for classroom and lab computing environments. Must demonstrate the ability to communicate effectively with staff and team members regarding ongoing projects and classroom technology needs. Responsible for classroom computer inventory management, Lab Stats oversight, and maintaining accurate hardware maps across academic spaces. Assists with resolving IT tickets, supports other SITE positions and SCON operations, and helps coordinate various technical projects related to lab systems.

Takes initiative to identify and solve hardware, software, and workflow issues while providing guidance and support to student technicians.

Provides advanced technical leadership for student technicians. Must demonstrate the ability to communicate with customers about ongoing issues in classrooms and dealing with audiovisual systems and computer software. Responsible for ongoing coaching and support of staff development along with helping coordinate various special projects in the labs and computer classrooms. Takes initiative to solve computing and personnel problems.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Minimum Qualifications:

• Previous experience as a SCON or Learning Environments student tech
• Ability to evaluate and recommend improvements associated with all aspects of the classroom and computer pods.
• Ability to work with faculty and teaching assistants.
• Ability to troubleshoot software and hardware issues and coordinate with intradepartmental IT specialists to resolve issues and projects.
• Experience with operation, maintenance, and troubleshooting of complex AV systems.
• Prior experience in a similar capacity at another department or institution.
• Public speaking experience.

Preferred Qualifications:

• Experience managing and maintaining inventory and related data.
• Familiarity with Lab Stats or similar system monitoring tools.
• Strong troubleshooting skills for hardware and software issues.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

ALL APPLICANTS MUST SUBMIT A RESUME & COVER LETTER

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.