Manager, Crisis Management & Resilience

This position is posted until filled. This role can sit out of Albuquerque, NM or out Texas locations in Lewisville & Texas City

Department:
Crisis Management and Resilience

We're seeking a leader who can help transform organizational resilience from a collection of plans and processes into an integrated, technology-enabled business capability. This position will play a key role in advancing enterprise incident management, business continuity, all-hazards preparedness, and operational resilience programs through the development of governance, workflows, training, exercises, and continuous improvement initiatives. The successful candidate will have a demonstrated track record implementing sustainable programs, leveraging technology platforms such as Service Now to institutionalize capabilities, and leading cross-functional teams through complex incidents and organizational change.

The ideal candidate is equally comfortable building strategy, facilitating executive discussions, designing operational processes, and driving implementation to measurable outcomes.

Salary Grade: G04 Minimum Midpoint Maximum $110,004- $148,506- $187,007

This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

Leads, plans, coordinates, trains, & manages Incident Response, Business Continuity, Emergency Management/Operations programs. Coordinates a wide array of stakeholders in affected departments & business units to effectively enhance organizational resiliency, prepare for, maintain continuity & respond to a wide variety of crises, incidents, disasters, and events, and establish and oversee implementation of corrective actions, develop policies, plans, & program activities.

• Oversees the Business Continuity, Emergency Management/Operations, Incident Response Programs
• Designs and/or coordinates Incident Response, Business Continuity, and Disaster Recovery exercises and drills with internal and external groups and participates as an active member of other regional and national training exercises
• Develops, implements, presents, maintains, and coordinates the appropriate training programs in conjunction with the corporate training department regarding incident response, business continuity, and disaster recovery
• Establishes and maintains relationships with federal, state, and local government representatives, comparable private sector colleagues, business operating units and internal stakeholders responsible for related business continuity plans and specific aspects of business continuity, disaster recovery, and incident response such as Corporate Security, Facilities, Risk Management, Human Resources, Legal, Operations, and Compliance
• Maintains and ensures timely updates of all appropriate documentation including Incident Response and Business Continuity policies, plans, on-call lists, regulatory compliance evidence, and after-action reviews
• Leads and manages all aspects of incidents, disasters, emergencies, and crises from identification, containment, investigation, eradication, reporting, recovery, and all necessary follow-up activities
• Assembles, leads, and collaborates with cross-functional matrixed response teams and actively commands incidents/crises to achieve successful outcomes while maintaining continuity/resilience to the greatest extent possible
• Acts as primary subject matter expert for cyber security incident response and associated emergency operations regulatory compliance
• Maintains personal competency in related technology applications, engages in constant improvement by taking advantage of available cost-effective training opportunities
• Develops and presents information to promote incident response preparedness & resiliency as core values
• Regularly consumes and communicates relevant threat intelligence
• Other duties as assigned

• In-depth management, negotiation, technical skills, and demonstrated leadership and customer service skills
• Ability to utilize working knowledge of information security best practices such as: NIST 800 series, ISO 27000…