IT Systems Administrator

Help shape the future of affordable housing in New Mexico.

At the Whether you're helping maintain safe housing, supporting residents, managing programs or providing behind-the-scenes expertise, your work at the Albuquerque housing Authority directly impacts the quality of life for thousands of Albuquerque families. Join a team committed to service, collaboration, and excellence.

Compensation: $67,698.93 annually ($32.55/hour) - $83,260.75 annually ($40.03/ hour).

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* The starting salary will be determined within the posted range based on the selected candidate's qualifications and the extent to which their education, experience, leadership background, and other relevant competencies meet or exceed the requirements and preferred qualifications of the position.)

FLSA Status:
Exempt

The IT Systems Administrator is responsible for supporting and maintaining the Albuquerque Housing Authority's (AHA) technology infrastructure across multiple locations. This position ensures reliable network operations, system performance, and responsive technical support for staff. The position administers servers, networks, cloud services, and enterprise applications while coordinating with third-party vendors for specialized services, including cybersecurity. The IT Systems Administrator also provides recommendations and operational support related to technology planning, budgeting, and system improvements aligned with agency needs.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Administers and maintains servers, network infrastructure, and cloud-based systems, including Microsoft 365 and Azure AD (Entra ).
• Manages Active Directory, DNS, DHCP, VPN, storage systems, and related enterprise technologies.
• Supports virtualization environments, including VMware or equivalent platforms.
• Monitors system performance and availability to ensure reliable operations across multiple AHA locations.
• Provides Tier 2/3 technical support to staff and resolves complex hardware, software, systems, and network issues.
• Installs, configures, maintains, and upgrades computer hardware, software, peripheral devices, and related technology systems.
• Coordinates with third-party vendors providing cybersecurity and other specialized technology services, including monitoring, threat detection, and incident response activities.
• Oversees vendor performance and ensures alignment with AHA technology standards, security protocols, and operational requirements.
• Supports security-related audits, compliance activities, vulnerability remediation, and system monitoring in coordination with external service providers.
• Administers backup and recovery systems and assists with disaster recovery and business continuity planning activities.
• Maintains system documentation, technical configurations, inventories, and operational procedures.
• Supports software deployments, patch management, system upgrades, and technology lifecycle replacement activities.
• Provides recommendations regarding technology improvements, infrastructure upgrades, systems optimization, and operational efficiencies.
• Assists with monitoring and tracking the IT budget, including vendor contracts, licensing agreements, subscriptions, and equipment expenditures.
• Supports procurement processes for IT-related hardware, software, licensing, and contracted services.
• Serves as a liaison with vendors, consultants, service providers, and external technology partners.
• Provides technical information, reporting, and recommendations for executive leadership and management staff.
• Participates in planning discussions regarding agency technology initiatives, operational needs, cybersecurity, and infrastructure improvements.
• Interprets complex rules, regulations, contracts, policies, and procedures; applies such interpretation in the performance of assigned responsibilities.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to a bachelor's degree from an accredited college or university with major coursework in Information Technology, Computer Science, or related field.

• Minimum of five (5) years of progressively responsible experience in systems…