IT Officer

IT Officer

The University of New Mexico (UNM) Division of Enrollment Management (VPDEM), Office of Student Affairs (VPSA), Student Health and Counseling (SHAC), Global Education Office (GEO) and Office of the Chief Information Officer (CIO) seek a highly motivated, dynamic, detail-oriented, and organized individual to join the SSIT/CIO teams as an Information Technology Officer (ITO).
The organizations supported by this position provide a broad range of services that are central to the student experience ollment Management supports recruitment, admission, financial aid, scholarships, registration, and student employment;
Student Affairs provides programs and services that promote student success, engagement, accessibility, health and well-being, career development, and a sense of belonging; and GEO supports international recruitment and admissions, international students and scholars, education abroad and exchange opportunities, English language programs, global programs, and passport services.
This position is foundational to the UNM IT Campus Outreach & Engagement (COE) program.

The matrixed reporting structure integrates operational oversight from the supported organizations with planning and coordination from the Office of the CIO.This strategy ensures consistent access to the full range of expertise and technology solutions available to campus while maintaining a strong understanding of the specialized operational and student-service needs of Enrollment Management, Student Affairs, and GEO.The model brings local IT leadership into a coordinated support structure focused on service quality, collaboration, security, and customer experience.
The selected individual will work independently and as part of the UNM-IT team to coordinate the administration of information technology (IT) services for the core units, including their distributed departments, programs, and service locations. The position serves as the information technology manager and primary IT liaison for these organizations while participating in campus-wide IT initiatives to ensure effective and efficient technology services.

The ITO will promote, support, and advocate for organizational priorities; identify opportunities to improve service delivery through technology; and ensure that technology planning reflects the needs of students, faculty, staff, administrators, and external constituents served by these areas.

These organizations support students throughout the university experience - from recruitment and admission through enrollment, financial support, campus engagement, health and well-being, career development, international experiences, and graduation-related services. The ITO will manage and coordinate technology resources that support these diverse operations and will actively participate in advancing service delivery in a variety of ways, including:

• Representing the technology needs of Enrollment Management, Student Affairs, SHAC, and GEO on campus technology committees and in the planning, specification, development, implementation, and improvement of IT services and solutions.
• Providing strategic guidance on cybersecurity, privacy, data stewardship, accessibility, business continuity, and regulatory or institutional requirements associated with student-facing and administrative systems, including systems that handle sensitive student, financial, health-related, accessibility, identity, or international-program information.
• Serving as a primary point of contact for communicating major IT-related initiatives, service changes, standards, outages, and technology opportunities between central IT and the supported organizations.
• Developing and managing a coordinated service model for IT personnel and technology resources across supported units to provide effective and efficient coverage of diverse operational needs, reduce duplication where appropriate, and improve consistency of support. The ITO will have a direct impact on service quality, operational efficiency, technology planning, and the overall student experience across the supported organizations.

The ideal candidate will possess the following knowledge, skills, and abilities:

• Advanced knowledge and understanding of the current and developing strategic information requirements of a large, complex higher education environment, particularly in student-facing and administrative service areas.
• Knowledge of current trends and developments in information technology, particularly related to student…