Jewelry Equipment & Process Solutions Pro
Listed on 2026-10-17
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IT/Tech
Technical Support, Technical Sales, HelpDesk/Support
Rio Grande seeks a talented Technical Sales Support Specialist to join its team, combining expertise in jewelry production techniques and technical support to deliver exceptional solutions to both customers and internal teams. As a key intermediate escalation point for initial technical inquiries, the position specializes in diagnostics, troubleshooting and providing in-depth product and process expertise for our customers.
The Technical Sales Support Specialist will be part of the company's Quality Management Service team, supporting Rio Pro+ and Rio Pro manufacturers and professionals who invest in capital equipment. This role is at the heart of customer success—providing exceptional tecnical guidance, live support, training, and equipment setup assistance for Rio Grande–purchased tools and equipment.
This individual will be a key player in empowering both our customers and internal teams to use intermediate and advanced jewelry manufacturing equipment effectively, confidently, and creatively.
October 19th - 20th, 2026 International Watch & Jewelry Guild Show
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