Systems Assistant Job Albuquerque area,New Mexico USA,IT/Tech

Alta Mira Specialized Family Services is currently hiring for a full-time Systems Assistant.

Alta Mira Specialized Family Services is a non-profit organization that has been supporting individuals with developmental or intellectual delays or disabilities, and their families, since 1985. We provide services to all age groups. We support over 800 children annually through our Early Intervention Program and 1500 adults in our Family Support Services. We employ over 70 employees and 250 independent contractors.

We are an excellent employer with a high level of schedule flexibility and very rich benefits. We are one of New Mexico’s Top Workplaces in the category of work/life balance.

BENEFITS

Paid Time Off – from 150 to 304 hours a year
Paid Sick Leave - 1 hour for every 30 hours worked
Paid Holidays – 5 holidays per year
Winter Break – agency is closed from December 24th through New Year’s Day (paid)
Educational Leave – 40 hours after 6 months of employment
Bereavement Leave – up to 24 hours
Medical – free
Dental - free
Vision – vision through VSP at $2.05
SIMPLE IRA – Matched $1 for $1 by the agency for the first 3% of the employee's annual pay
Group life, AD&D, and Long-Term Disability – agency pays for 25K
Individual life and Short-Term Disability – available, paid by the employee
Mileage reimbursement - $0.725 per mile, if required to drive during work hours for work purposes
Discount Program

EXPERIENCE

Must have at least five years of experience with user support, software, and hardware.

Must have at least five years of experience supporting networks in the Microsoft Windows environment. Must understand different network protocols. Experience with ISA network cards, DNS, email, and Internet connectivity work.

Five years of experience supporting Microsoft Windows Operating systems and Microsoft

Office Products.

Experience with general office equipment such as 10-key, telephone, copier, fax machines, etc.

Current New Mexico driver’s license or ability to arrange transportation to meet

agency needs as assigned. Ability to drive and maintain a clean driving record.

Current automobile liability insurance and registration

The position does require occasional driving.

RESPONSIBILITIES

Performs essential job functions with or without reasonable accommodation at an acceptable level.

Assist in maintaining all aspects of information technology and services. The Systems Director develops long-term technology plans and troubleshoots problematic IT issues.

Maintain and recommend revisions to computer policies and procedures and adhere to established Alta Mira’s Computer Software and Use Guidelines. This includes compliance with HIPAA.

Assist in maintaining the computer network, including network servers and network switching infrastructure; repair and upgrade hardware; and support technical aspects of Microsoft Windows Operating Systems and Microsoft Office Products.

Assist with the conversion, implementation, and development of vertical market software. Facilitate the implementation of customized applications developed or selected by Alta Mira, software components, and other third-party applications. This would include applications such as iTherapy

Docs, BambooHR, or any other software package currently authorized for use at Alta Mira. Keep all software up to date by applying and installing timely revisions, updates, and patches.

Troubleshoot hardware, software, and network problems.

Resolve problems and follow through on the resolution. Provide technical assistance and direction as to the outcomes of any solutions. Provide user recommendations, including residual follow-up.

Stay up to date on all Alta Mira policies.

Provide computer services to all Alta Mira departments. Offer guidance to Alta Mira’s staff and enforce policies…