Desktop Technician - BIA

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Professional Albuquerque, NM, US

2 days ago Requisition

Salary Range: $50,000.00 To $54,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations.

The Desktop Technician IIIisresponsibleforinstalling,configuring,maintaining,andtroubleshootingdesktopsystems,laptops,mobile devices,network connectivity,andenterprisesoftwareapplications.

Thispositionprovides

TierII/IIItechnicalsupport,resolvescomplextechnicalissues,andensuresthereliableoperationofITsystemsandequipment.

Workingindependentlywithminimalsupervision,the Desktop

TechnicianIIIcollaborateswithendusers,technical teams,andgovernmentpersonneltodeliverresponsivecustomersupportandmaintainefficientIToperations.

Thepositionrequiresstrongtroubleshootingcapabilities,technical expertise,andtheabilitytosupportbothstandardofficeapplicationsandspecializedmission-critical systems.

All work must comply with applicable federal cybersecurity requirements, organizational IT policies, and established contractual performance standards.

Technical Support and Operations

Provide advanced

TierII/IIItechnicalsupportfordesktops,laptops,mobile devices,printers,scanners,andassociatedperipheralequipment.

Install,configure,maintain,andtroubleshootcomputerhardware,operating systems,andenterprisesoftwareapplications.

Supportandmaintain Microsoft Windowsoperatingsystemswithinenterprise IT environments.

Diagnoseandresolvenetworkconnectivityissuesinvolving Local Area Networks (LANs),servers,network switches,andrelatedinfrastructure.

Troubleshootcomplexhardware,software,operating system,and network-relatedissuestoensuretimelyresolution.

Performrootcauseanalysisandimplementappropriatecorrectiveactionsforrecurringtechnicalproblems.

Supportthereliableoperationandperformanceofend-usercomputingsystemsandassociatedequipment.

User Support and Application Management

Providetechnicalassistancetoendusersregarding Microsoft Office Suite ,Google Workspace,Gmail,andotherstandardbusinessapplications.

Supportspecializedapplications,including

Geographic Information Systems (GIS),AutoCAD,andothermission-critical software.

Assistuserswithapplicationinstallations,configurations,functionality issues,andsystemaccess.

Provide end-user training,technical guidance,andassistancewithITsystems,applications,andestablishedbestpractices.

Communicatetechnicalinformationclearlytouserswithvaryinglevelsoftechnicalknowledge.

Maintain professional,responsive,and customer-focusedsupportthroughouttheincidentresolutionprocess.

System Maintenance and Deployment

Performsystemimaging,software installations,deployments,upgrades,patch management,andhardwarereplacements.

Configureandmaintaindesktopsystemsandmobiledevicesinaccordancewithapprovedenterprisestandards.

Assistwithendpointmanagement,equipment deployment,andsystemlifecyclemaintenance.

Verifysystemfunctionalityandperformancefollowinginstallations,upgrades,andmaintenanceactivities.

Supportapprovedsystemconfigurations,security updates,andvulnerabilityremediationactivities.

Maintainsystemintegrityandensurecompliancewithapplicabletechnicalandcybersecurityrequirements.

Service Management, Documentation, and Collaboration

Documenttechnicalincidents,service requests,troubleshooting activities,andresolutionswithindesignatedITservicemanagementsystems.

Ensureincidentsandservicerequestsareaccuratelycategorized,prioritized,andresolvedinaccordancewithestablishedservice-level agreements(SLAs).

Maintaincompleteandaccuraterecordsoftechnicalsupportac…