Senior IT Technician; is In-Person Position

## Senior IT Technician (This is an In-Person Position)
Apply:
Albuquerque, NM:
Full time:
Posted Today:
End Date:
November 4, 2026 (14 days left to apply):
JR103831
** Job Posting

Title:

** Senior IT Technician (This is an In-Person Position)
** Department:
** Information Technology
*
* Location:

** 415 SILVER AVE SW
** Pay Range:**$23.67 - $36.68
** Close Date:
** 11/03/2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Senior IT Technician serves on the Customer Solutions and Services (CSS) team, providing technical support for assigned technology areas. Troubleshoots and resolves system and application issues related to the maintenance and administration of hardware and software. Acting as a first or second-level responder, the technician sets up, maintains, and monitors information systems—including networks, peripherals, operating systems, and user applications. They plan, implement, and monitor upgrades, patches, security measures, and backup/recovery processes, and install, configure, and manage both commercial and internal applications.

DUTIES AND RESPONSIBILITIES
• Conducts an assessment of IT problems either on-site or remotely; investigates, troubleshoots, evaluates and resolves a variety of routine computer hardware, software, telecommunications, audio visual and peripheral equipment problems; determines whether a problem needs to be escalated to a higher-level staff member; and becomes a point of contact for any other higher-level Staff member or division if needed.
• Performs routine information system security duties performing updates and patches; implements network and data security standards in accordance with pertinent policies.
• Coordinates and plans with other IT divisions to implement and monitor hardware and software upgrades, patches, security, and backup/recovery processes. Acquires new or upgraded hardware and software, uses appropriate tools to install and test updates, and may develop utility programs to ensure compatibility with existing systems. Determines and documents installation parameters to support smooth integration, transition, and operational efficiency.
• Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate technology; executes testing plans to validate functionality and resolve issues.
• Performs installation, operation and maintenance of computers and peripheral equipment; monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components.
• Performs OS and software installations, routine system backups, upgrades and/or other hardware/software support activities; connects computers to networks, printers, scanners and other peripheral equipment.
• Trains audio visual and desktop users regarding routine technical processes; provides information on basic system and application functions; explains user access rights.
• Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns;…