Messaging Specialist - Senior

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Messaging Specialist
- Senior for a Full-Time position.

Job Summary:

The Messaging Specialist
- Senior provides enterprise messaging administration and support for DOI/IA and BIE email and associated collaboration services. The current environment is based on Microsoft 365 Exchange Online (GCC) and includes email, calendaring, cloud-based email archiving/journaling, collaboration capabilities, and mobile-device support. The position provides advanced messaging troubleshooting, operational monitoring, account administration, mobility support, documentation, and technical guidance while helping maintain reliable access to enterprise email services.

Key Responsibilities Provide system administration and operational support for current and future DOI/IA and BIE enterprise email and associated messaging services. Support Microsoft 365 Exchange Online GCC, including email, calendaring, message tracking, accounts, mail flow, and related services. Create and remove mailbox accounts in accordance with DOI/IA procedures and security policies. Monitor mailbox storage utilization and prepare recurring storage reports for OIT.

Monitor the DOI/IA messaging environment for failures involving mail flow, calendaring, scheduling, message tracking, and other messaging services. Use tools such as Exchange Admin Center to monitor and troubleshoot messaging operations. Resolve escalated Tier I and Tier II email problems and ensure unresolved issues are appropriately escalated to higher support tiers. Monitor the DOI/IA ticketing environment, maintain accurate incident records, and support timely resolution of messaging issues.

Recommend improvements to messaging architecture, upgrades, migrations, and operating procedures. Contribute technical analysis, cost-benefit information, and project-planning input for enterprise messaging enhancements. Support approved mobile-device management solutions, including device registration, accounts, email, applications, documents, smartphones, and tablets. Support government-furnished iPhone, iPad, Android phone, and Android tablet messaging requirements. Develop and maintain user guidance and "How-to" documentation covering email, calendaring, reminders, notes, tasks, and other messaging functions.

Support enterprise email upgrades and migrations by documenting maintenance, conversion, implementation, setup, and operating procedures. Provide support for FOIA, Inspector General, litigation, and other approved records-search activities involving the enterprise email records environment. Support existing rapid-notification capabilities and future internal SMTP relay infrastructure for email-capable systems and devices. Monitor messaging-related antivirus services for virus activity, mail backlog, pattern-file issues, and other operational problems.

Participate in technical meetings regarding changes to the OIT environment and provide messaging subject matter expertise. Prepare weekly status reporting covering completed work, outstanding deliverables, risks, recommendations, and opportunities to improve messaging performance. Develop and maintain messaging SOPs, process flows, operational procedures, and technical documentation. Provide senior technical guidance to support staff and coordinate complex incidents with OIT, security, application, network, and service-center personnel.

Required Qualifications Significant enterprise messaging or Microsoft Exchange administration experience. Strong experience with Microsoft 365 / Exchange Online administration and troubleshooting. Experience administering user mailboxes, mail flow, calendar services, account provisioning, and message tracking. Experience troubleshooting complex messaging incidents in a large enterprise environment. Working knowledge of enterprise mobile-device and email configuration. Experience using ticketing/service-management processes for incident escalation and resolution.

Ability to create technical procedures, SOPs, process flows, user guidance, and…