Data Center Technician

Position: Data Center Technician I
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Data Center Technician I for a Full-Time position.

Job Summary:

The Data Center Technician I provides onsite, entry-level operational and infrastructure support for the Albuquerque Data Center (ADC) and Data Center Operations Center. The role performs physical monitoring, equipment support, cabling, inventory, environmental monitoring, ticketing, shipping/receiving, documentation, and other hands-on activities needed to maintain reliable 24x7x365 data center operations. The ADC requires physical onsite coverage and cannot be effectively monitored remotely.

Key Responsibilities Perform physical monitoring of data center infrastructure, including power, HVAC, temperature/humidity, UPS systems, fire systems, security cameras, and environmental alarms. Perform scheduled physical inspections and monitor infrastructure through government-provided tools such as Nlyte. Monitor network resources, enterprise applications, servers, and infrastructure systems for outages or abnormal operating conditions. Open and update Service Desk tickets for system, network, environmental, and infrastructure incidents and route tickets to the appropriate support teams.

Support installation, removal, and basic troubleshooting of servers, network devices, storage equipment, and other data center infrastructure. Assist with rack-and-stack activities, power connections, network connections, cabling, and equipment placement. Support copper and fiber-optic cabling documentation and troubleshooting. Assist with break/fix hardware replacement activities under direction of senior technical staff. Maintain accurate inventories of servers, infrastructure components, supplies, spare equipment, and associated documentation.

Assist with Data Center Infrastructure Management (DCIM) database maintenance. Support equipment shipping, receiving, movement, storage, decommissioning, surplus, and media-destruction processes. Assist with backup and restore operations, including media changes and approved media transfer between sites. Respond to environmental alarms and promptly escalate power, cooling, fire, security, system, or network issues. Maintain clean, orderly, secure, and professionally managed data center spaces.

Escort third-party vendors and authorized visitors in secure OIT areas and ensure adherence to visitor procedures. Assist with data center access and badging processes. Support after-hours Service Desk activities as required to provide limited 24x7x365 coverage. Maintain daily, weekly, monthly, quarterly, annual, and ad hoc operational reports. Create and update SOPs, procedures, equipment records, and other operational documentation. Coordinate with systems, network, storage, security, and facilities personnel to support equipment installations, maintenance, troubleshooting, and incident resolution.

Participate in 24x7x365 shift coverage, including weekends and Federal holidays, as scheduled.

Required Qualifications Basic knowledge of data center, IT infrastructure, or computer hardware operations. Familiarity with servers, network equipment, cabling, power connections, and computer hardware. Ability to perform hands-on installation, cabling, equipment movement, inventory, and basic hardware troubleshooting. Ability to recognize and appropriately escalate infrastructure, environmental, hardware, network, and system alarms. Basic understanding of ticketing systems and incident escalation procedures. Strong attention to detail when maintaining equipment inventories, access records, and technical documentation.

Ability to work onsite in a secure operational data center environment. Ability to work rotating shifts, nights, weekends, and Federal holidays in support of 24x7x365 operations when scheduled. Strong customer-service, teamwork, and communication skills.

Preferred Qualifications Previous experience in a data center, Network Operations Center, IT infrastructure, hardware support, or similar technical environment. Familiarity with DCIM or environmental…