Student Entry Level

Position Summary

WE ARE ACCEPTING BOTH WORKSTUDY AND NON-WORKSTUDY STUDENT APPLICATIONS FOR THIS POSITION

Student Technicians leverage their knowledge and training within network operations to provide client support for issues with layers 1 through 3 of the OSI model. Opportunities include:
Introduction to Networks, understanding of system interconnect via Data Link, Network Operations, Security and Policy, Configuration and management, and IP schema.

Student Technicians are responsible for daily operations of the Data Network. This includes acknowledging tickets and handling network triage for Layers 1 and 2. Data networks supports client demand 24/7, and technicians are expected to assist in maintaining that support during their scheduled hours. In addition to daily operations, technical specialists are also expected to support the staff during critical service restoration operations by providing on-site verification and coordinating with staff to restore service during their scheduled hours.

Technicians also provide support by maintaining diagrams, documents, and records. This will include modifying and/or correcting diagrams and documents as needed within the central repository, as well as appending or creating listings on the CMDB and IBN within Service Now. Daily and weekly duties include: vehicle maintenance/inspection and cleaning, storeroom organization and inventory management, Surplus collation and submission, team meetings/trainings, and spare device management.

Technicians are expected to handle all Port Activation Request (PARs) within the guided timeline, IP address management requests, including White/Blacklists, and all general campus LAN/WLAN connectivity issues up to Layer 3. All Student Technical Specialists are to complete the university mandatory yearly training, as well as the driver training.

• Student Technicians must be degree seeking UNM students enrolled within a college program of their choice.
• All team members must have a state or government issued , as well as a state or government issued driver’s license (for vehicle operation).
• The position does require a High School diploma, GED, or equivalent certification.
• All team members must be knowledgeable of the use of standard processing and emulation software (Microsoft Office, Visio/Lucid Chart, Putty/Tera Term/Termius).

• Introductory understanding of IT systems and networks, methods of network connection, as well as computer components and modules.
• IT certifications such as A+, CCITN/CCENT, and/or Network +, where applicable.
• At least 1 year of work experience; to include volunteer, customer service, industry, and/or relevant IT field.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

ALL APPLICANTS PLEASE INCLUDE A RESUME & COVER LETTER

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.