Manager, Construction & Facilities

Job Scope

Leads the day-to-day operations of the Credit Union’s facilities function, including maintenance, repairs, space utilization, and small- to medium-scale construction or renovation projects. Oversees a team responsible for executing operational tasks and coordinating vendor work to ensure buildings and work spaces are safe, functional, and aligned with service standards.

Full-time

• Lead the facilities team in daily operations, including maintenance, repairs, space planning, relocations, and minor renovations. Monitor work quality, safety, and service standards.
• Supervise, coach, and support staff, providing guidance, training, and feedback to ensure effective execution of operational and project-related tasks.
• Coordinate and monitor construction and renovation projects, including reviewing contractor schedules, budgets, and deliverables. Ensure compliance with permits, codes, and safety regulations, and elevate issues as needed.
• Serve as the primary operational contact for vendors, contractors, and internal stakeholders during assigned construction or renovation projects. Track project progress, approve routine expenditures, and recommend adjustments to meet objectives.
• Manage vendor relationships and service contracts, ensuring work is delivered according to service levels, schedules, and organizational standards.
• Respond to facility-related emergencies or urgent repairs, making practical decisions to maintain safety and operational continuity.
• Support executive management on larger construction initiatives, providing operational insights, monitoring project milestones, and ensuring that team-level tasks are completed accurately.
• Maintain up-to-date knowledge of facility management, construction practices, permitting, and compliance requirements to guide team operations and support project execution.
• Support Disaster Recovery and Business Continuity planning as it relates to facility operations, ensuring readiness of buildings, systems, and staff responsibilities during disruptions.

• 6+ years of progressively responsible experience in facilities management or building operations, including maintenance coordination, permitting processes, vendor management, and compliance with building codes and safety regulations.
• Experience working with construction, maintenance trades, or building systems (e.g., HVAC, plumbing, electrical, or automated controls).
• Experience managing vendors, service contracts, or project timelines with a focus on service quality and operational efficiency.
• Experience supervising or coaching staff in daily operational activities.
• Experience supporting internal customers and maintaining operational service standards.
• Experience with in a credit union, bank, or other branch-based environment preferred.
• Valid driver’s license with a satisfactory driving record; ability to maintain insurance as required.
• Bachelor’s degree in facilities management, engineering, architecture, construction management, or related field. Relevant work experience may be substituted in lieu of education.
• Professional certifications such as IFMA, GB98, or related credentials preferred.

• Leads with a team-first approach, providing coaching, guidance, and performance feedback to ensure operational excellence.
• Builds and maintains positive working relationships with employees, peers, vendors, and internal partners.
• Handles challenging situations with patience, professionalism, and sound judgment.
• Collaborates effectively across departments and fosters teamwork to meet operational goals.
• Communicates expectations clearly, provides timely feedback, and promotes accountability and engagement within the team.

• Operational knowledge of facilities management, including maintenance, repairs, space utilization, and workplace safety. Applies this knowledge to monitor team/vendor performance, enforce standards, and coach staff effectively.
• Practical knowledge of building systems (e.g., HVAC, plumbing, electrical, automated control systems) sufficient to guide staff, review vendor work, and ensure compliance with codes and…