Manager, Construction & Facilities

Description

Leads the day-to-day operations of the Credit Union’s facilities function, including maintenance, repairs, space utilization, and small- to medium-scale construction or renovation projects. Oversees a team responsible for executing operational tasks and coordinating vendor work to ensure buildings and work spaces are safe, functional, and aligned with service standards.

Supports the planning and execution of construction and renovation initiatives by reviewing schedules, budgets, and contractor progress. Guides staff in implementing project plans, ensures compliance with permitting, building codes, and safety regulations, and addresses operational issues promptly. Coordinates with other departments to align facilities and construction activities with organizational goals.

• Lead the facilities team in daily operations, including maintenance, repairs, space planning, relocations, and minor renovations. Monitor work quality, safety, and service standards.
• Supervise, coach, and support staff, providing guidance, training, and feedback to ensure effective execution of operational and project-related tasks.
• Coordinate and monitor construction and renovation projects, including reviewing contractor schedules, budgets, and deliverables. Ensure compliance with permits, codes, and safety regulations, and escape issues as needed.
• Serve as the primary operational contact for vendors, contractors, and internal stakeholders during assigned construction or renovation projects. Track project progress, approve routine expenditures, and recommend adjustments to meet objectives.
• Manage vendor relationships and service contracts, ensuring work is delivered according to service levels, schedules, and organizational standards.
• Respond to facility-related emergencies or urgent repairs, making practical decisions to maintain safety and operational continuity.
• Support executive management on larger construction initiatives by providing operational insights, monitoring project milestones, and ensuring that team-level tasks are completed accurately.
• Maintain up-to-date knowledge of facility management, construction practices, permitting, and compliance requirements to guide team operations and support project execution.
• Support Disaster Recovery and Business Continuity planning as it relates to facility operations, ensuring readiness of buildings, systems, and staff responsibilities during disruptions.

• 6+ years of progressively responsible experience in facilities management or building operations, including maintenance coordination, permitting processes, vendor management, and compliance with building codes and safety regulations.
• Experience working with construction, maintenance trades, or building systems (e.g., HVAC, plumbing, electrical, or automated controls).
• Experience managing vendors, service contracts, or project timelines with a focus on service quality and operational efficiency.
• Experience supervising or coaching staff in daily operational activities.
• Experience supporting internal customers and maintaining operational service standards.
• Experience with in a credit union, bank, or other branch-based environment preferred.
• Valid driver’s license with a satisfactory driving record; ability to maintain insurance as required.
• Bachelor’s degree in facilities management, engineering, architecture, construction management, or related field. Relevant work experience may be substituted in lieu of education.
• Professional certifications such as IFMA, GB98, or related credentials preferred.

• Leads with a team-first approach, providing coaching, guidance, and performance feedback to ensure operational excellence.
• Builds and maintains positive working relationships with employees, peers, vendors, and internal partners.
• Handles challenging situations with patience, professionalism, and sound judgment.
• Collaborates effectively across departments and fosters teamwork to meet operational goals.
• Communicates expectations clearly, provides timely feedback, and promotes accountability and engagement within the team.

• Operational knowledge…