Residential Sales Manager

About TLC

TLC Plumbing Heating Cooling Electrical is a trusted and community-focused company known for its commitment to hiring exceptional talent and delivering quality service for the right reasons. Founded by a New Mexican entrepreneur, TLC has grown into one of the premier plumbing and utility contractors in New Mexico. Dedicated to both customers and employees, the company offers a strong foundation of honesty, hard work, and respect.

TLC provides staff with continuous learning opportunities and a variety of career paths. Employees also enjoy comprehensive benefits, including safety training, paid vacation, health, dental, and vision insurance, as well as a supportive and fun workplace, consistently recognized as one of Albuquerque’s Best Places to Work. TLC is seeking passionate individuals to join their team and help contribute to the community.

This is a full-time, on-site Residential Sales Manager role in Albuquerque, NM. The Residential Sales Manager will lead and develop the sales team to achieve targets, drive revenue growth, and deliver exceptional customer service. This role will also provide administrative and operational support across all service departments within all residential departments, partnering closely with field managers and service teams to ensure smooth daily execution.

This role requires customer-driven leadership, clear direction, and a commitment to fostering a positive, high-performance culture that supports the long-term success of TLC and its employees.

• Experience in sales strategy development, team leadership, and achieving sales targets
• Strong skills in relationship building, client communication, and negotiation
• Proficiency in managing sales metrics, analysis, and reporting
• Knowledge of the residential plumbing, heating, cooling, or electrical industry is an advantage
• Proven ability to work collaboratively across departments to ensure customer satisfaction
• Excellent time management and organizational skills
• Strong problem-solving and decision-making capabilities
• Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred
• Proficiency in relevant sales and CRM tools is a plus

Hours

• 50 hours a week, with additional hours as needed.
• Must be available by cell phone 24/7/365.
• 100% in office (non‑remote)
• Must pass a mandatory drug screening.
• Minimum of 10 years of sales experience.
• 1‑5 years of leadership/management experience.

• Company‑issued cell phone (see Cell Phone Contract)
• Company‑issued credit card.
• Company‑issued vehicle.
• Facility Access to include weekend access to production services.
• Issue customer refunds up to $1,000.00.
• Conduct employee discipline and evaluations for direct reports.

• Annual Review:
  Your annual performance review will be given around the time of your anniversary of employment, and it will address your overall employment performance as well as your performance in this position.
• Participation in the weekly Service Production Meeting.
• Collaborate weekly with Managers to improve processes and efficiencies.
• Leadership, Training, and Education.

• Provide sales training for team members wherever possible.
• Support VP & senior leaders in all activities.
• Ability to cascade leadership direction and vision.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment between departments and divisions.
• Skill in examining and re‑engineering operations and procedures and developing and implementing new strategies and methods.
• Ability to slide into any role (excluding technicians) and ensure TLC can continue to push through without loss of production.
• Continuously update and improve the TLC pricing and estimating system.
• Ensure the safety teams are organized and known by all.
• Aid all team members with complaints, collections, refunds, and record keeping.
• Aid in the processing and management of incentives and commissions.
• Maintain and publish on‑call schedules for the service team.
• Lead Residential‑Specific…