Community Association Manager

On‑Site Community Association Manager – HOAMCO (Albuquerque, NM)

Under general supervision of the Executive Director of Management Services, the Community Manager is responsible for overseeing the performance of personnel and the maintenance of physical property of the Association, ensuring compliance with established company and Board policies and procedures. The Community Manager is tasked with maintaining and managing the community, actively supporting the community’s values, vision, and philosophies. The Community Manager is expected to exhibit a leadership style that ensures residents’ needs are met with a high level of satisfaction.

The Community Manager also serves as a crucial liaison between the management and the Association, facilitating effective communication and coordination.

The Community Manager supervises all on‑site staff, facilities, and all facets of on‑site maintenance.

• Minimum of 2 years of experience as a Community Association Manager (HOA/COA preferred), or multi‑family industry experience.

• Serve in a key community leadership role aimed at building and maintaining connections and opportunities that foster a true sense of community; provide advisory support to the board for long‑term planning, goal‑setting, and policy making guidance; act as a liaison between the management team and the community.
• Communicate proactively and transparently while building relationships with board members, residents, and staff; facilitate regular meetings with the developer, board members, residents, and volunteers to ensure open lines of communication.
• Oversee the daily operations, management, and maintenance of community assets; maintain Association’s annual management calendar.
• Manage all on‑site personnel, including hiring, training, development, supervision, and performance evaluations; ensure personnel understand and adhere to all guidelines, policies, and procedures established by the Association and the management.
• Facilitate upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records; facilitate and attend all Association Board and Committee meetings.
• Actively participate in all community meetings, town‑hall meetings, and community events; coordinate and facilitate monthly staff meetings, communicating all relevant dates to VP or COO; ensure timely and accurate preparation of weekly, monthly, quarterly, and annual reports; maintain priority action list detailing the status of ongoing projects and provide regular status updates to Board.
• Coordinate and conduct long‑term and strategic planning sessions for Board of Directors as requested; effectively leverage company and vendor resources to execute board directives and achieve community goals; oversee service contractors to ensure cost‑effective and high‑quality service delivery; negotiate service contracts and obtain bids as needed or directed by the Board of Directors.
• Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance log forms.
• Inspect community assets and common areas at least twice a month and prepare written recommendations for physical repairs and/or replacements as required by the Board of Directors.
• Develop a building maintenance program and schedule for management of community assets.
• Maintain and uphold the community’s standards as required by applicable laws, CC&Rs, and design guidelines; facilitate the architectural design review process; evaluate and oversee the CC&R compliance process.
• Ensure liability and insurance policies comply with requirements set forth by governing documents and applicable laws.
• Develop and implement a comprehensive risk management program in consultation with industry experts and advisors; ensure proper documentation for worker’s compensation, liability insurance coverage, and all executed written contracts for any contractors prior to engaging in work for any property.
• Collaborate with and assist the Board of Directors in preparing the annual budget for each…