Call Center Manager: Lead Service Excellence & Ops
Listed on 2026-10-06
-
Management
General Management -
Customer Service/HelpDesk
State Employees Credit Union is seeking a Call Center Manager to lead all call center operations and staff development. You will set service and productivity expectations, monitor performance, and ensure a high-quality member experience across shifts.
The role requires a Bachelor’s degree in Business Administration or related field and 5+ years in call center operations with 2+ years in supervision. On-site work with emphasis on compliance and staff leadership.
The Call Center Manager:
Lead Service Excellence & Ops position in the Management & Operations, Sales field is open for applications.
Step into the Call Center Manager:
Lead Service Excellence & Ops role at Secunm in Albuquerque, NM, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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