Vice President of Operations

As the official destination organization for the city, Visit Albuquerque is responsible for promoting Albuquerque as a competitive and world-class leisure, meeting, convention and sports destination, and enhancing its public image as a dynamic place to live and work. Through the impact of travel, Visit Albuquerque strengthens the city's economic position and provides opportunity for people in the community.

Visit Albuquerque is seeking an experienced and strategic Vice President of Operations to provide strategic leadership and oversight of Visit Albuquerque's core operational functions, including Human Resources, Finance, Information Technology, Risk Management, and Research & Market Intelligence.

This position partners closely with the President & CEO and Executive Leadership Team to support the development of the organization's strategic plan and lead the execution of key organizational initiatives. The Vice President of Operations develops and implements organizational policies and processes, oversees operational priorities, supports annual budgeting, serves as liaison for the City's contract, and provides support to the Board of Directors and Executive Committee, as needed.

This role requires a collaborative and solutions-oriented leader with the ability to build high-performing teams, manage complex vendor and stakeholder relationships, strengthen organizational systems and processes, and proactively identify opportunities to improve operational effectiveness while supporting the organization's long-term strategic goals.

This position provides leadership and strategic direction for internal operations while relying on subject matter experts and outsourced service providers for technical execution in specialized areas.

Visit Albuquerque offers employees a collaborative, team-oriented culture, opportunities for growth, a strong compensation and benefits package, and the opportunity to be a part of some of the coolest events in Albuquerque. Learn more at visitalbuquerque.org

• Serve as a member of the Executive Leadership Team, partnering with the President & CEO to advance Visit Albuquerque's mission and strategic priorities.
• Partner with the President & CEO to support development of the organization's strategic plan and lead execution of strategic priorities across the organization.
• Translate strategic priorities into actionable operational plans, ensuring initiatives are implemented effectively, on schedule, and with measurable results.
• Develop, implement, and continuously improve organizational policies, procedures, and operational best practices.
• Identify opportunities to improve organizational effectiveness through process improvements, technology, and cross-functional collaboration.
• Attend Board of Directors and Executive Committee meetings and provide operational updates, reports, and recommendations as requested.

• Provide executive leadership and oversight of Visit Albuquerque's finance and administrative functions, ensuring strong financial stewardship while partnering with the internal team and outsourced financial professionals.
• Partner with the Controller, outsourced financial agency along with the President & CEO and Executive leadership team in the development, implementation, and monitoring of the annual operating budget and financial forecasts.
• Oversee the implementation and maintenance of sound financial policies, administrative procedures, and internal controls.
• Oversee compliance with 501(c)(6) regulations, including executive-level review of the annual IRS Form 990.

• Provide leadership and oversight of the Human Resources function, ensuring alignment with organizational goals and culture.
• Partner with the HR Director on recruitment, onboarding, employee relations, performance management, compensation, benefits, and professional development initiatives.
• Ensure organizational compliance with employment laws, policies, and HR best practices.
• Foster a positive, collaborative workplace culture focused on employee engagement and organizational excellence.

• Serve as the primary executive liaison for outsourced Information Technology providers, ensuring technology services support organizational needs.
• Oversee technology initiatives, cybersecurity efforts, and vendor performance.
• Partner with the Research & Market Intelligence team to support CRM strategy, organizational reporting, business…