Sr Operations Manager

Builders Source Appliance Gallery | BSI - Albuqueque 308 Menaul Rd NE Albuquerque, NM 87102, USA

Senior Leadership | Multi-Location Operations | Warehouse | Delivery | Installation

Are you an experienced operations leader who knows how to develop strong leaders, build accountability, and turn strategy into consistent execution across a multi-location organization?

Builders Source Inc. (BSI) is seeking a Senior Operations Manager to lead our operations organization across 8 locations throughout New Mexico and Texas
.

Our business operates across five brands — Builders Source / Builders Source Appliance Gallery, Baillios, Appliance Liquidators, Dalton Service Center, and Cunningham Distributing.

This senior leadership role oversees the physical execution of the customer promise across our multi-brand, multi-location operation—from warehouse readiness and product movement through routing, delivery, installation, fleet, safety, and operational completion
.

You’ll lead and develop Operations leaders, establish consistent standards across locations and brands, use data to improve performance, and partner closely with Sales, Customer Experience, Purchasing & Inventory Control, and senior leadership to build an operation that is safe, efficient, scalable, and customer focused.

At BMD, Inc., we’re proud to be a 100% employee-owned company
, which means our employee-owners have the opportunity to share in the success they help create through our Employee Stock Ownership Plan (ESOP).

• Lead multi-location, multi-brand operations across BSI’s 8 New Mexico and Texas locations, overseeing warehouse, routing/dispatch, delivery, installation, fleet, and other assigned operational functions.
• Lead and develop Operations Managers and Assistant Operations Managers
  , establishing clear expectations, accountability, coaching, succession planning, and leadership development.
• Drive operational performance through KPIs and scorecards focused on warehouse readiness, on-time performance, first-time completion, productivity, labor utilization, overtime, route/crew utilization, damages, rework, customer satisfaction, and cost.
• Own workforce and capacity planning
  , aligning staffing, schedules, equipment, fleet, and resources with business volume, customer commitments, and future growth.
• Champion safety, fleet, and compliance
  , including driver safety, vehicle readiness, incident prevention and investigation, operational safety practices, and applicable DOT/FMCSA requirements.
• Manage operational costs and profitability by improving labor and fleet utilization and reducing overtime, excess mileage, fuel consumption, damages, repeat trips, rework, downtime, and other controllable expenses.
• Strengthen warehouse, delivery, and installation execution
  , creating consistent standards for product readiness, staging, routing, jobsite readiness, field execution, damage prevention, service recovery, and operational closeout.
• Partner cross-functionally with Sales, Customer Experience, Purchasing & Inventory Control, Service, HR, EHS, Facilities/Fleet, and leadership to improve handoffs, remove barriers, resolve escalations, and protect the customer experience.
• Lead continuous improvement and strategic planning by identifying root causes, standardizing best practices, improving systems and workflows, and planning for future staffing, fleet, technology, capacity, geographic coverage, and growth.

• Progressive leadership experience in operations, distribution, logistics, warehouse, delivery, installation, or a related environment
  .
• Demonstrated experience leading managers and multi-location teams
  .
• Strong business judgment with the ability to use operational data and KPIs to make decisions and drive…