Director of Operations

The Director of Operations provides leadership and oversight for Service Master Clean operations across multiple locations, currently identified as Minnesota, Albuquerque, New Mexico, and Ventura, California. The position is responsible for operational performance,service quality, profitability, safety, regulatory compliance, and development of branch leadership. Working with the COO, this role establishes consistent standards, drives accountability, and supports sustainable business growth.

• Direct and evaluate multi-location operations to achieve established service, quality,efficiency, and profitability goals.
• Set and communicate performance expectations and key performance indicators(KPIs); review results and address performance gaps.
• Partner with branch leaders to maintain consistent operational practices, customer service standards, and timely completion of required system tasks.
• Assess facility conditions, equipment, vehicles, staffing, and supply needs; coordinate improvements and resource allocation.
• Represent the company professionally in customer interactions and support resolution of escalated service concerns.
• Partner with the COO on annual operating budgets and plans; monitor actual performance against budgets.
• Oversee labor utilization, supplies, equipment, and other operating expenses; hold branch leaders accountable for cost control and profitability.
• Identify operational efficiencies and recommend corrective actions to improve financial and service outcomes.
• Lead, coach, and develop direct reports through regular communication, feedback,and performance management.
• Complete annual performance evaluations for direct reports and support leadership development and succession readiness.
• Promote a culture of accountability, collaboration, professional conduct, and customer service.

• Model and reinforce safe work practices, required safety protocols, and applicable company policies.
• Ensure facilities, employees, vehicles, and equipment meet established cleanliness,branding, and operational standards.
• Oversee timely and accurate completion of compliance activities and required operational documentation.
• Maintain working knowledge of company services; participate in required training and professional development.
• Collaborate across departments to support company objectives and perform other duties as assigned or apparent.

• Five to seven years of progressive leadership experience in operations or facilities management.
• Demonstrated experience overseeing operations across multiple locations or states.
• Proven ability to develop teams, manage performance, and drive operational accountability.
• Strong business judgment, budgeting and expense-management skills, and ability to interpret operational performance metrics.
• Knowledge of workplace safety, compliance practices, and operational standards.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and ability to learn company operational systems.
• Valid driver’s license and ability to meet applicable company driving requirements.
• Bilingual proficiency in English and Spanish.

Work is performed in office, branch, and customer-site environments. The role requires routine visits to operating locations and may involve exposure to active work sites, vehicles, equipment,and varying site conditions.

Full-time leadership position with regular travel among assigned operations, including locations in Minnesota, New Mexico, and California. Flexibility is required for…