Health & Wellness Center Manager

Description

Optimum Human | Albuquerque, New Mexico

The experience a client has at Optimum—from the moment they walk in to the outcome they leave with—is shaped by how this center operates. And how the center operates is determined by who leads it.

Optimum Human is a world-class integrated health and wellness platform: medical aesthetics, advanced recovery, biohacking, hormone optimization, longevity, and human performance all under one roof. Delivering on that promise requires more than talented clinicians and cutting-edge technology. It requires a leader who can build and run the operational infrastructure, develop a high-performance team, and create a client experience that turns first visits into long-term relationships.

The Health and Wellness Center Manager will own that mandate—overseeing daily operations, leading the team, managing the business, and ensuring every part of the center runs at the standard the Optimum brand demands. We hire for attitude and aptitude above all else. Credentials matter, but who you are and how you grow matter more.

Southwest Women’s Oncology (SWWO) is New Mexico’s leading gynecologic oncology practice, delivering advanced cancer care with skill, courage, and compassion.

Optimum Human and Optimum Infusion extend that mission into performance medicine, infusion services, longevity, recovery, hormone optimization, medical weight loss, peptide therapies, hyperbaric medicine, aesthetics, and human performance.

Together, we operate as a single integrated platform committed to one mission:

To deliver new possibilities in medical care, human performance, and health by uniting passion, knowledge, and precision into something greater than the sum of its parts.

The Health and Wellness Center Manager is the operational leader of the Optimum Human center—responsible for the day-to-day performance of all business units, the development of the team, the satisfaction of every client, and the financial health of the operation.

You will work closely with:

• The Chairman and executive leadership team on organizational objectives, strategy, and key results
• Clinical and medical staff on service delivery standards, client care protocols, and cross-functional collaboration
• Department leads and front-line team members on daily operations, performance expectations, and team development
• Finance and administrative leadership on budget management, KPI tracking, and operational reporting

This is a hands-on leadership role. You will set the standard, build the systems, and show up every day as the culture carrier for a team that is delivering something genuinely exceptional.

• Oversee daily operations across all Optimum Human business units, ensuring efficiency, consistency, quality, and scalability.
• Develop and execute operational strategies aligned with Optimum Human’s mission, brand standards, and growth goals.
• Create written systems, processes, and procedures that drive operational excellence and reduce dependency on institutional knowledge.
• Identify and implement innovative solutions and technologies to continuously enhance service delivery and the client experience.

• Build and maintain strong client relationships that promote loyalty, retention, and repeat business.
• Represent Optimum Human as a brand ambassador—embodying and reinforcing the values, standards, and mission of the organization in every interaction.
• Demonstrate a genuine passion for exceptional care, consistently ensuring client comfort, well-being, and satisfaction at every touchpoint.
• Ensure strict adherence to HIPAA regulations and maintain client confidentiality at…