Key Account Manager

Key Responsibilities

• Generate new business opportunities and increase the revenue of existing accounts through high volume outreach via telephone and email.
• Meet or exceed baseline and expansion goals through retention of accounts and sales of additional products and services.
• Meet or exceed and Key Performance Indicators including calls, meeting counts, and other primary metrics as set by Management and adhere to call quality guidelines.
• Demonstrate a working knowledge of all Cision products and services with the ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision Values.
• Develop marketing strategies to address strengths and weaknesses within the territory. Establish expectations for your manager on how you will be delivering on goals.
• Collaborate with other divisions and subject matter experts within Cision to develop integrated strategic packages & solutions.
• Educate clients on new products and services and manage all inbound requests from designated accounts.
• Negotiate new structured or customized contracts to increase and secure revenue, managing difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of the reactive and proactive requirements of the position.
• Always provide clients with an in-house point of contact by ensuring strong support of client needs.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance with monthly Activity Metrics
• Utilize the  platform to manage sales pipeline, track interactions, and forecast business outcomes. Work strategically on all renewals to ensure on-time contracts.
• Other duties as assigned by sales leadership.

• Ability to work hybrid from our Albuquerque, NM office
• Bachelor’s Degree preferred
• 0-1 year of any type of sales experience strongly preferred
• Strong interest in public relations, communications, and content marketing
• Ability to prioritize multiple tasks.
• Ability to think and react quickly under pressure.
• Extreme accuracy and attention to detail.
• Familiarity with CRM systems (i.e., )
• Active Individual Development Plan (IDP) to ensure continued professional growth and development.
• Proficient with Microsoft Office suite
• Strong interpersonal, telephone, communication, and organizational skills.
• Willingness to work flexible hours in accordance with company needs/workflow demands

• Entry level

• Full-time

• Sales and Business Development

• Public Relations and Communications Services, Software Development, and Technology, Information and Media

• Medical insurance
• Vision insurance
• 401(k)

• Albuquerque, NM