Member Success

11200 Montgomery Blvd. NE Full-Time / Part-Time $12/HR + Commission

At Ironverse Training Facility, we are dedicated to providing an exceptional fitness experience in a welcoming, clean, and well-maintained environment. We are seeking a highly motivated and friendly candidate for our Member Success team, combining customer service, sales, and facility maintenance to ensure the gym runs smoothly and our members receive outstanding service.

As a Member Success Team Member you will provide exceptional service, drive membership sales, and ensure the gym is clean and well-maintained. You will interact with current and prospective members, assist with inquiries and sign-ups, promote services, and help maintain a safe and welcoming environment every single day.

• Greet, Assist, And Provide Excellent Customer Service To Members And Prospective Members.
• Address Member Inquiries, Concerns, And Feedback Promptly And Professionally.
• Process Membership Registrations, Cancellations, And Renewals.
• Answer Phone Calls And Emails With Accurate Information About Memberships, Programs, And Services.

• Actively Promote And Sell Gym Memberships, Groupx Classes, And Additional Services.
• Conduct Gym Tours Highlighting Facilities, Classes, And Value-Added Offerings.
• Achieve And Exceed Sales Targets Through Proactive Lead Generation, Follow-Ups, And Conversions.
• Assist With Promotional Campaigns And Events To Increase Membership Sign-Ups And Engagement.

• Ensure The Gym Floor, Restrooms, Locker Rooms, And All Areas Are Clean And Ready For Use At All Times.
• Perform Daily Cleaning Duties Including Wiping Equipment, Mopping Floors, And Restocking Supplies.
• Maintain A Clean And Sanitized Front Desk Area To Create A Welcoming Environment.

• Foster Strong Relationships With Members To Promote Loyalty And Retention.
• Conduct Follow-Up Calls To Check On Member Satisfaction And Encourage Engagement.
• Promote And Encourage Participation In Gym Events, Classes, And Challenges.

• Process Payments And Manage Member Accounts With Accurate And Up-To-Date Records.
• Assist With Scheduling, Booking Groupx Classes, And Coordinating Gym Events.
• Maintain Detailed Records Of Sales, Memberships, And Cleaning Tasks For Reporting Purposes.

• Proven Track Record Of Achieving Or Exceeding Sales Goals And Performance Metrics.
• Sales-Driven With The Ability To Meet Or Exceed Performance Goals.
• Highly Organized With Excellent Multitasking And Time Management Skills.
• Passionate About Fitness And Creating A Positive, Welcoming Environment.
• Self-Motivated, Proactive, And A Strong Team Player.

Complimentary Gym Membership

Access To All Fitness Classes

Discounted Personal Training Sessions

Ongoing Training And Development