Strategic Account Manager

The Strategic Account Manager is responsible for leading the implementation, servicing, and retention of large group clients. This role serves as the primary liaison between DDNM and key stakeholders, including brokers, consultants, and client leadership. The Strategic Account Manager drives renewal and RFP processes, develops strategic plans, and ensures the delivery of exceptional service and value to clients.

• Leadership & Culture Model and promote company values, behaviors, vision, mission, and objectives.
• Model and promote the DDNM value proposition.
• Foster a positive, fun, and successful team culture.
• Client Strategy & Retention Lead implementation and servicing of large group accounts.
• Own and manage all renewal and RFP activities, acting as project manager.
• Collaborate with internal leadership and underwriting to develop strategic proposals.
• Ensure transparency and communication across internal stakeholders during RFP processes.
• Develop and execute short- and long-term strategies focused on client retention and oral health improvement.
• Market & Client Insight Maintain a deep understanding of market conditions and client challenges.
• Validate insights through engagement with client stakeholders.
• Share strategic findings with internal teams to inform business decisions.
• Client Relationship Management Serve as the primary point of contact for large group clients.
• Build and maintain relationships with key client contacts, from day-to-day representatives to senior leadership.
• Organize and lead external meetings, presenting data and strategic insights.
• Tailor communications and materials to audience roles and influence.
• Presentation & Communication Represent DDNM in presentations, open enrollment meetings, health fairs, and other external events.
• Position DDNM’s value, advantages, and differentiators while addressing competitive threats.
• Customize messaging for both client leadership and employees.
• Account Management Manage a portfolio of group clients, meeting service and renewal objectives.
• Resolve day-to-day issues through research, analysis, and cross-department collaboration.
• Recommend performance improvements and strategic solutions.
• Data & Reporting Support client data needs by preparing and interpreting custom and standard reports.
• Use data to craft compelling narratives that demonstrate DDNM’s value.
• Ensure timely and accurate documentation of account activities in Salesforce.
• Consultation & Education Provide ongoing training and education to clients and consultants on market trends and benefit innovations.
• Maintain regular engagement with brokers and consultants per established metrics.
• Team Development & Collaboration Mentor and train non-strategic account managers to support client satisfaction and retention.
• Collaborate across departments to support company-wide goals and initiatives.
• Compliance & Continuous Improvement Develop, recommend, and enforce operational policies and procedures.
• Stay informed on marketplace trends and competitive products.
• Adhere to departmental and corporate policies and support internal teams.
• Additional Responsibilities Support client acquisition, satisfaction, retention, and oral health initiatives for non-assigned groups.
• Represent the company publicly and build relationships within the broker community.
• Perform other duties as assigned to support the success of the department and organization.

QUALIFICATIONS:

The following qualifications and conditions are expected of the Strategic Account Manager:

• Work Environment & Availability Must be willing and able to work on-site. Flexible schedule required, including availability before 8:00 AM, after 5:00 PM, weekends, and hours exceeding 40 per week when necessary. Must be…