Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who are passionate about hands‑on work and problem‑solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites safely and efficiently. This role involves proactive system troubleshooting, mechanical and electrical work, diesel equipment maintenance, preventative maintenance, and parts management. The technician also identifies and corrects safety issues on both company‑owned and customer‑owned equipment. This position requires direct interaction with customers and may support multiple systems, locations, and clients.

• Promote and maintain a safe working environment and culture across all job sites.
• Take proper care of company tools, equipment, and property.
• Demonstrate a high‑impact culture through innovation, accountability, and empowerment.
• Collaborate effectively within a team environment while also working independently with minimal supervision.
• Execute maintenance, repair, and commissioning work with professionalism and attention to detail.
• Ensure compliance with all company, customer, and regulatory safety standards.

• Travel required estimated 70% travel.
• Ability to obtain and maintain all required driver and medical certification.
• Additional division‑specific requirements may apply.

Required:

• High school diploma or equivalent.
• Ability to obtain all required customer site clearances (TWIC, DISA, etc.).
• Ability to obtain a DOT Medical Card.
• Clean driving record.

Preferred:

• Relevant industry‑specific licenses.
• 2–5 years of technical experience in industrial or commercial process water systems, mechanical, or electrical maintenance.

• Strong mechanical, electrical, diesel, or fusion experience (depending on business unit).
• Ability to work independently without direct supervision.
• Technically proficient and comfortable using Microsoft Office and smart devices.
• Strong customer service and communication skills.
• Demonstrated critical thinking and troubleshooting abilities.
• Capable of translating technical information into clear communication for customers.
• Proactive in identifying and solving problems, often in complex or unexpected situations.

The estimated salary range for this position is $28 to $30. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to…