Drain Technician

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Full Time Plumbing Albuquerque, NM, US

30+ days ago Requisition

Technicians have multiple responsibilities including running, repairing, and maintaining all drain cleaning equipment. Additionally, they are tasked with building relationships with coworkers and customers to foster the growth of their personal customer base. This involves upselling goods and services to maximize time spent on a job and prevent additional service calls for customers. Moreover, technicians must adhere to department standards regarding tool lists, vehicle organization, and maintaining standard material stock.

They contribute to the consistency of the group by collaborating harmoniously with coworkers to ensure uniformity in service delivery. Furthermore, they cultivate an open work environment that promotes cooperation and teamwork while avoiding divisive behaviors. Ultimately, technicians aim to achieve customer satisfaction on every job through effective communication and dedicated effort.

• 40 + hours per week
• Workday 7:30 to 5pm or job completion
• Overtime dependent on workload but likely
• On call once every 4-6 weeks, on call Friday 5pm through the following
• Incentive tech pay eligible

• access to yard and employee parking
• Gas card for company vehicles
• Company vehicle can be driven home for transportation to and from work
• Company cell phone (See usage policy)
• Company Tablet (See usage policy)
• Access to Jetting Equipment
• Customer satisfaction allowance: 10%

• Performance Review:
  Your annual performance review will be conducted based on your performance throughout the year.
• Weekly Department Meeting:
  We will hold weekly department meetings to discuss safety protocols and service system processes.
• Weekly One-on-One/Ride Along:
  Each week, you will have a one-on-one session or a ride-along opportunity.
• Monthly Meeting with Production Manager:
  You will have a monthly meeting with the production manager to address any personal concerns and review your performance.
• Embracing Feedback:
  Embrace feedback graciously, learn from mistakes, and continuously strive for improvement in performance.

• Technicians must ensure customer satisfaction through diligent work and effective communication.
• Prioritizing safety by strictly adhering to all relevant safety procedures while on duty.
• Ensuring timely completion of every job by promptly invoicing and closing out tasks on a daily basis.
• Fostering a positive work environment by collaborating with coworkers and dispatchers.
• Maintaining consistent work production to meet or exceed monthly revenue goals of over $20,000 per month (10 out of the LTM).
• Actively engaging in professional development activities to continuously enhance skills and knowledge.
• Demonstrating unwavering commitment to Signature's core values and serving as a role model within the community.
• Setting a high standard of excellence in the workforce and contributing to the overall success of the team.
• Must Hold a Current NM journeyman plumbers license.

These responsibilities outline the specific expectations and requirements of your role y do not encompass all daily tasks and duties associated with your position.

• Possessing a tenacious resolve and refusing to be defeated by circumstances, demonstrating resilience, fortitude, and unwavering determination to overcome obstacles and achieve their goals.
• Being clever, inventive, and resourceful in finding creative solutions to problems or challenges.
• Demonstrating a strong sense of purpose, focus, and determination, remaining steadfast and resolute in the face of challenges or setbacks.
  • Exhibiting a strong sense of focus, organization, and responsibility, allowing them to stay committed to their goals and make informed decisions even in challenging situations.
  • Demonstrating reliability, dependability, and integrity in their relationships and interactions, remaining true to their commitments, and standing by others through both favorable and challenging circumstances.
• They should possess the knowledge required to effectively operate, repair, and maintain cable machines, understanding the appropriate machine and blade selection for different tasks.
• They should be capable of performing basic plumbing repairs, including toilet installation and repair, as well as…