Meter Reader Coordinator

POSTING DEADLINE

This position is posted until filled.

Salary Grade: G10
Minimum Midpoint Maximum
$46,965- $62,228- $77,492

Under direct supervision, leads and develops a team of Meter Readers. Oversees daily route scheduling, vehicle assignment to include skip and can't read meters, check reads, and resolution of hard-to-access meters and other miscellaneous assigned tasks. Coordinates daily work schedules of other meter readers shifts workloads to meet deadlines, trains, and reviews work of other Meter Readers.

• Oversees leadership, training and development of a Meter Readers
• Operates and maintains electronic meter reading devices and peripheral equipment including data transmission equipment which may include daily ITRON upload and download processing
• Ensures compliance with New Mexico Public Relations Commission regulations related to meter reading
• Uses online computer systems to reroute and re-sequence meters
• Reads all unscheduled and assigned residential and commercial electric, gas and/or water meters, which requires proper recording of meter readings for special and large accounts and familiarization with various meter-recording devices
• Participates in Company sponsored community programs such as Safe Haven, Eyes Against Crime, and gatekeepers
• Performs credit functions such as preparation and delivery of credit notices, non-payment cut notices, diversion activity, field collection, and related customer contacts
• Initiates service orders and inquires in response to customer service contacts or production reports through use of the Customer Service System
• Assists Billing and Customer Assistance by performing one or more of the following activities: taking customer calls, field high-bill inquiries, check reads, cut-in /cut-out requests, and billing adjustments

• Ability to read meters accurately at various distances up to 150 feet with binoculars and able to complete daily routes
• Ability to deal effectively with people and dogs
• Knowledge of CSS system to answer customer calls, billing inquiries, cut-ins, and cut-outs, credit, and service inquiries
• Demonstrated leadership, supervisory, and negotiation skills
• Ability to route new accounts into existing routes
• Proper use of safety devices as needed
• Knowledge of energy diversion procedures
• Ability to comply with uniform policy

High school diploma or GED with five to seven years of experience, or equivalent combination of education and/or experience related to the discipline.

• Must possess a current, legally valid driver's license and meet the company's driving record requirements.
• Completion of supervisor leadership training.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

• In-depth knowledge of ITRON meter reading device
• Ability to translate readings, comments, and input into small hand computer

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• While performing the duties of this job, the employee is regularly required to stand and/or walk up to 2/3 of the time and bend for long periods of time. Ability to reach with hands and arms, climb or balance, stoop, kneel crouch, or crawl, talk, and listen.
• Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move more than 100 pounds.
• May work near…