VFS Case Manager

Description

The Veteran Family Services program fills the gaps in services for Veterans and Veteran family members when they do not qualify for other programs. When a Veteran, and/or their family member, requires assistance with building computer skills, soft skills, interviewing and other job skills, you are the one to help! As Case Manager, your other responsibilities would include, but not be limited to, helping clients create a resume, consistent contact with your clients, post-placement follow-ups, case noting, data entry for your clients, conducting classes to upskill your clients, providing job leads, and on occasion, filling out and submitting applications for your clients.

You would also work closely with our other Veteran programs and our job development program. Goodwill Industries of New Mexico’s mission is to “Provide skills training, job development, and social services to New Mexicans,” and you would be fulfilling that mission every day.

Base pay starts at $23/hr, DOE.

Provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
• Travel as required based on caseload, scope of work.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
• Completes all required documentation within designated time frames including but not limited to case notes, program documentation and required reporting.
• Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
• Completes, verifies and submits monthly billing according to established time frames.
• Ensures accurate caseload by closing all inactive cases on a monthly basis.
• Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
• Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served under his/her supervision.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

• Knowledge of organizational practices, policies and procedures and compliance with same.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of Americans with Disabilities Act (ADA).
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• A…