Resident Service Coordinator - Shalom House

Job Details:

Job Location:

Shalom House - Albuquerque, NM, Position Type:
Part Time, Salary Range: $23.00 - $25.00

Hourly, Job Category:
Customer Service, Who We Are

• Exceptional medical benefits:
  We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2floating holidays.

The Resident Services Coordinator (RSC) helps residents access services, strengthen housing stability, and remain as independent and self-reliant as possible. The RSC assesses non-clinical needs, coordinates referrals and supportive services, develops community partnerships and resident programming, and maintains accurate, secure, and timely documentation. The role works proactively with residents, property teams, community partners, supervisors, and leadership while respecting resident choice, dignity, privacy, and individual goals.

Schedule:

Part-Time 25 hours a week.

Pay Details: $23-$25/hr

• Serve as a connector, coordinator, educator, advocate, and documenter for residents while maintaining clear professional boundaries.
• Maintain a visible, proactive presence with clear office hours and ongoing professional relationships with residents.
• Conduct resident intake and non-clinical assessments to identify priorities, risks, strengths, activities of daily living, and service needs without diagnosing.
• Develop or update resident services plans collaboratively with participating residents; respect and document a resident’s decision to decline participation.
• Provide general or limited case management when appropriate and when the needed service is not otherwise available through the larger service community.
• Assist residents in accessing public benefits and supportive resources, including food, health coverage, income supports, energy assistance, transportation, and other locally available services.
• Make referrals with resident permission, obtain signed consent before sharing protected information, and follow up to determine whether services were timely, appropriate, and responsive to the resident’s need.
• Advocate and, when appropriate, negotiate on behalf of residents for adequate, timely, and cost-effective services while avoiding unhealthy dependence.

• Develop and coordinate educational, wellness, prevention, employment-readiness, and community-engagement activities based on identified resident needs.
• Coordinate on-site services, screenings, clinics, workshops, speakers, volunteer opportunities, resident meetings, resource fairs, and community-building activities.
• Build productive relationships with local, state, and federal agencies, nonprofit organizations, service providers, and volunteer groups.
• Maintain a current resource directory that identifies who each provider serves, referral procedures, consent requirements, follow-up steps, and options when access barriers arise; update it at least annually and whenever provider information changes.
• Identify service gaps, pursue additional resources, and elevate barriers that limit resident access or program effectiveness.
• Strengthen informal support networks among residents and with families, as appropriate and with resident consent.

• Maintain complete, objective, prompt, organized, and secure resident case files consistent with HUD requirements and company policy.
• Document intake information, assessments, services plans, resident contacts, referrals, consent, participation or refusal, follow-up, progress notes, and disposition or termination of services in the approved case-management system.
• Maintain program records, including training documentation, reports, provider agreements, program files, eligible expense records, and other required supporting documentation.
• If applicable, prepare accurate internal and HUD-required reports, including the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).
• Protect resident privacy and share…