Behavioral Technician​/Case Manager

Albuquerque Behavioral Care, LLC
Location: 335 Jefferson Street Southeast, Albuquerque, NM 87108
Job Type: Full-time, in-person
Shifts: Daytime and Overnight positions available
Pay: $17–$21 per hour for either shift, based on experience, education, credentials, and qualifications

Albuquerque Behavioral Care is seeking dependable, compassionate, and organized Behavioral Health Technicians / Case Managers to support clients working toward recovery, stability, and independence.

This position combines direct client support, case management, documentation, safety monitoring, and daily program operations. Both shifts share the same core responsibilities, with daytime staff focusing more on appointments and resource coordination and overnight staff emphasizing client safety, monitoring, and preparation for the following day.

We are looking for team members who take initiative, communicate clearly, maintain professional boundaries, and follow through on responsibilities. You will work closely with our Director of Operations, Clinical Director, and other staff to maintain a structured, respectful, recovery-focused environment.

• Provide respectful client support, encouragement, guidance, and redirection.
• Help clients identify practical needs, barriers, goals, and next steps.
• Support goals established in clients’ treatment and service plans within the scope of your role.
• Assist clients with housing resources, benefits applications, identification documents, employment readiness, and community referrals.
• Track assigned client needs, appointments, referrals, and follow-up tasks.
• Monitor client well-being and complete assigned safety and wellness checks.
• Reinforce program expectations consistently while maintaining dignity and professional boundaries.
• Recognize signs of distress, use approved de-escalation techniques, and promptly involve clinical staff or emergency services when needed.
• Complete accurate, timely case-management notes, shift logs, incident reports, and other required documentation.
• Use the Electronic Health Record (EHR), shared calendars, and attendance trackers as assigned.
• Assist with admissions, orientation, paperwork, and daily living routines.
• Maintain client confidentiality and share information only through authorized channels.
• Provide clear shift handoffs describing client needs, safety concerns, and unfinished tasks.
• Report safety hazards, maintenance concerns, and significant incidents promptly.
• Perform only services and duties appropriate to your training, credentials, and assigned responsibilities.

• Coordinate medical, behavioral-health, benefits, housing, and community-service appointments.
• Follow up with agencies, referral partners, courts, probation, or parole when properly authorized.
• Help clients organize schedules and attend assigned groups, individual sessions, and appointments.
• Coordinate approved transportation and operate company vehicles when authorized.
• Support daily program activities, attendance tracking, and client follow-through.

• Remain awake, alert, and available throughout the assigned shift.
• Conduct scheduled safety and wellness checks and document observations.
• Monitor common areas and campus conditions in accordance with program policies and client privacy requirements.
• Help maintain a calm, safe environment and reinforce overnight expectations.
• Respond to client distress, incidents, or emergencies using established procedures.
• Complete overnight documentation and assigned case-management follow-up that can be performed during the shift.
• Prepare a clear morning handoff covering appointments, outstanding client needs, incidents, and required follow-up.

• High school…