Communication Center Specialist

Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Description s are not intended to reflect all duties performed within the job.

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED;
and

Three (3) years of general office experience;
and

To include one (1) year of radio dispatching or two-way radio operation experience.

Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire. Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

• Basic operations, services and activities of a communications dispatch program
• Federal Communications Commission (FCC) established rules and regulations
• English usage, spelling, grammar and punctuation
• Communications equipment
• Modern office procedures, methods and equipment including computers
• Methods, techniques and software used to route and track incoming calls and requests
• Pertinent Federal, State and local laws, codes and regulations

• Operate various forms of communications equipment
• Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
• Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
• Route requests for service to appropriate personnel
• Maintain records, files and logs
• Interpret and explain City policies and procedures
• Type at a speed necessary for successful job performance
• Respond to requests and inquiries from the general public
• Understand and follow oral and written instructions
• Communicate clearly and concisely
• Perform the essential functions of the job with or without reasonable accommodation
• Operate office equipment including computers and supporting word processing and spreadsheet applications
• Establish and maintain effective working relationships with those contacted in the course of work