Customer Experience Champion Alcoa,

Job Summary

The Customer Experience Championsare the face of Harper Auto Wash and play acrucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!

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Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Alcoa Harper Auto Wash, paying $15 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Paid Birthdays
• Opportunities for Advancement
• Healthy Work/Life Balance

• • Providefriendly and enthusiasticcustomer service at all times.
  • Act as theface of Harper Auto Washby warmly greeting every customer with a smile.
  • Communicate clearly usingeye contact and exaggerated hand gestureswhen guiding customers.
  • Assist customers by explaining procedures and answering questions professionally.

• • Correctly prep vehiclesby performing visual inspections and ensuring all safety precautions are met.
  • Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
  • Confirm that customers place their vehicle inNeutralbefore entering the wash.
  • Inspect truck beds and roof racksfor loose items or safety concerns.
  • Conduct abrief high-pressure sprayon before vehicles enter the wash.

• • Work efficiently as part of ateam-based cleaning process.
  • Performinterior window cleaning, dashboard wiping, vacuuming, and tire shiningaccording to standard procedures.
  • Follow time management guidelines, ensuring vehicles are cleaned efficiently within set time frames.

• • Assist withregular cleaning and maintenanceof equipment and the work environment.
  • Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
  • Lift at least 20 lbsas needed for job duties.
  • Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
  • Work inall weather conditions(heat, cold, etc.).

Eligibility Requirements

• • Driver's License
  • Pass drug screening as required by company policy

About Us:The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.

This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.