Customer Service Representative

Customer Service Representative – Arrow Exterminators

Arrow Exterminators is looking to hire a full‑time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

• Generous time off
• 11 paid holidays
• 401(k) with company match, Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & wellness suite
• Company‑paid + additional, optional life insurance

We have been a family‑owned and operated business since 1964. Over the years, we have grown rapidly and now service 12 states. We have offices in each state we serve to offer a personalized approach. Ranked by revenue, Atlanta‑based Arrow Exterminators is the sixth‑largest pest and termite control company in the United States! Our culture instills family values and we attribute our success to passionate, highly trained team members committed to protecting everyone's quality of life.

As a customer service representative, you will serve as the first point of contact for internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers  will also make outbound calls to ensure technicians are fully scheduled and accounts are paid.

Working in a team atmosphere that strives to meet the service center's goals each month, your computer skills, problem‑solving, and commitment to creating an awesome experience in every interaction will ensure your success.

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40‑hour (minimum) workweek
• Willing to work minimal overtime as needed

If you feel that you would be a good fit for this position, please fill out our initial 3‑minute, mobile‑friendly application so that we can review your information. We look forward to meeting you!

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators, a Pest Vets Company, is committed to hiring and participating in acts of service for Veterans and active‑duty members of the U.S. Military.

Arrow Exterminators is a Drug‑Free Workplace and performs pre‑employment drug screens and background checks on all employees.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Consumer Services