Teller; Member Services Rep - Part Time - Alcoa

Teller (Member Services Rep I - Part Time - Alcoa) – Knoxville TVA Employees Credit Union

Mon & Thu: 8:45 am – 5:30 pm;
Fri: 8:45 am – 6:30 pm;
Two Saturdays per quarter: 8:15 am – 1:00 pm.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We are looking for a service‑minded individual to join our team and continue to provide the high‑quality service our members expect. Our part‑time team members enjoy a wealth of benefits including paid training, paid annual leave accrual, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer.

People Helping People is what we do every day.

• Accrual of PTO Leave
• Employer‑matched 401(k), 50% match up to 6% of employee contributions
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

• Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
• Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Maintain accurate, up‑to‑date knowledge of applicable federal and state laws and regulations.
• Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub‑accounts and processing stop payments.
• Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
• Review account information for restrictions and funds availability. Provide member with information on account status.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy.
• Train to operate the vault and open/close the branch, as needed.
• May open new membership accounts.
• May process, close and disburse consumer loan applications.
• Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
• Meet and exceed members’ expectations while maintaining quick and efficient service.
• Follow Service Standards at all times.
• Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs.
• Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

High school diploma or general education degree (GED). Cash handling and service‑industry experience strongly preferred.

Starting Range: $18.00 – $20.00 per hour, depending on work experience.

Entry level

Part‑time

Finance and Sales. Banking.

Knoxville TVA Employees Credit Union is a not‑for‑profit, Member‑owned and locally operated financial institution serving the financial needs of its communities. We have 25 locations throughout East Tennessee and serve more than 288,000 members. We help members grow financially by offering a variety of accounts—including checking, savings and investments—as well as competitive loan rates on new and used autos, recreational vehicles, mortgages, personal loans and credit cards.

Submit your application to us today and let us be the First Choice for your new career journey!