JetStream Account Manager

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy.

Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.
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Responsible for creating and nurturing long‑term relationships with Vision Jet Owners, Accountable Managers, and Pilots to maintain their enrollment in Cirrus’ Jet Stream Program (and other programs offered for the Vision Jet). Jet Stream provides Vision Jet Owners with crucial benefits to streamline a simplified and predictable cost of ownership. The Account Manager executes all aspects of the Jet Stream Renewal Processes, provides customer support during the contract term, assists with troubleshooting, and is a constant line of communication for customer, service network, sales, accountable managers, and pilots.

A Jet Stream Account Manager is the dedicated resource and advocate for the customer. This role navigates internal and external networks to seek out additional subject matter experts who can provide favorable or required outcomes under the Jet Stream terms. The Account Manager may act as a single‑point‑of‑contact to engage other resources within Cirrus or with our suppliers, ASC/FSC network, vendors, and more to assist customers in resolution of problems, questions, or concerns.

This role aids Cirrus in fulfilling its requirements under the agreement and by promptly notifying our customers of new technical bulletins that are relevant to their ownership of the Vision Jet. The Supervisor of this team oversees all members of the team and enables the team to reach KPIs and goals.

This candidate is experienced, knowledgeable, and competent in making repetitive program sales that serves both the interest of the customer (long‑term savings with low up‑front commitment) and the interest of the organization (long‑term commitment within up‑front purchase). Knowledge is required of the program offerings, and sales techniques and negotiation theories to ensure 100% take‑rate of the program. This person has been in the Account Management Team, met all metrics for progression, and is the leading subject matter for the program product.

This role coordinates and works closely within multiple parts of the organization and partners of the organization:
Field Service, Service Center Partners, Training Partners, Pre‑Owned Sales Partners, External & Internal Sales Teams, and Flight Scheduling.

A Jet Stream Account Manager is a subject matter expert on Vision Jet related subscriptions and programs, including the Jet Stream program benefits, features, terms, and other related features and enrollments such as Wi‑Fi, TAP Blue, Sirius XM Audio & Weather, Jeppesen and Garmin Connext.

• Manage every customer’s experience from delivery until they leave the brand, to ensure our customers are relationally connected to the organization, fully educated about Vision Jet ownership, and supported with all necessary tools for success.
• Streamline as many parts of ownership as possible to make the transition from piston SR ownership to jet SF ownership seamless, simple, and cost predictable.
• Engage regularly with your customers after delivery regarding – upcoming service visits, Service Bulletins that apply to their aircraft, Jet Stream inclusions, upcoming Cirrus events, subscription use, the renewal process, and any escalations that may arise during ownership journey.
• Liaison between technical teams and the…