Assistant Store Manager; Store

Overview

Full Time Assistant Store Manager (Store 6351). At Game Stop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. Our mission is to create unforgettable experiences for our customers by continually pushing the boundaries of what s possible in gaming. Join us in shaping the future of gaming and bringing the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The role develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business.

This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, provide receipts, and deliver top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed, ensuring alignment with guest service expectations.
• Provide recognition and feedback to all store associates; regularly input written feedback into Workday/HR service management system with the Store Manager.
• Ensure onboarding and training for associates prior to opening or closing shifts; associates should know all policy, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates, manage breaks and meals, supervise staffing levels to maintain guest service quality.
• Approve payroll, process paid time off, and verify compensation for time worked.
• Maintain clean, organized, merchandised store areas; ensure fixtures and equipment function properly.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals and complete administrative duties.
• Perform inventory counts, stock/restock, and move products to ensure representation and organization on the sales floor.
• Balance and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies, conduct inventories, and report issues to the Store/District Manager.
• Process defectives/recalls and stock pulls accurately with proper labeling and packing lists.
• Maintain associate and guest safety; address hazardous situations and report injuries per guidelines.
• Maintain store records/files; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Adhere to opening and closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills; provide genuine, individualized assistance to guests.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Ability to work…