JetStream Account Manager

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Cirrus Aircraft’s mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR series piston aircraft and the Vision Jet, the world’s first single‑engine personal jet. Founded in 1984, the company has redefined performance, comfort, and safety with innovations such as the Cirrus Airframe Parachute System, and has logged more than 16 million flight hours worldwide with 250+ safe rescues thanks to CAPS.

Responsible for creating and nurturing long‑term relationships with Vision Jet owners, accountable managers, and pilots to maintain their enrollment in Cirrus’ Jet Stream Program and other Vision Jet programs. The Account Manager executes all aspects of the Jet Stream renewal process, provides customer support during the contract term, assists with troubleshooting, and is the primary line of communication for customers, the service network, sales, and the corporate team.

This role coordinates and works closely with Field Service, Service Centers, Training Partners, Pre‑Owned Sales Partners, and external & internal sales teams to resolve customer needs and promote program enrollment.

As a single‑point contact, the Account Manager works with internal subject‑matter experts and external vendors to resolve inquiries, notify customers of new technical bulletins, and ensure timely contract renewal. The role supports KPIs such as renewals, cash revenue, and escalation resolution, while acting as a constant advocate for the customer across the ownership journey.

• Manage the entire customer experience from delivery until disengagement, ensuring full education about Vision Jet ownership.
• Streamline ownership processes to make transitions from SR piston to jet resale fleet ownership seamless and cost predictable.
• Engage regularly with customers post‑delivery regarding upcoming service visits, service bulletins, Jet Stream inclusions, events, subscriptions, renewal processes, and escalations.
• Serve as liaison between technical teams and customers to provide clear explanations of work and resolutions.
• Handle escalated inquiries professionally and with a calm, productive demeanor.
• Ensure all contractually agreed services (Jeppesen, Garmin, Wi‑Fi, Sirius XM, TAP Blue) are updated and renewed.
• Collaborate with Parts, Field Service, FSC, Upgrade, Aftermarket, Sales, and other teams to deliver high‑quality support to SF50 customers.
• Use Salesforce, Docu Sign, ERP, Power BI, and other tools for daily operations.
• Manage all customer events (Con Verge events, fly‑ins, sales expos).
• Work with the Escalation Committee to determine the best route to resolve customer experiences after the aircraft is RTS.
• Provide deep account knowledge to support resolution of major ownership events.
• Process payments and update invoices and renewal spreadsheets.
• Sell Jet Stream benefits each year through renewals, events, and briefings to ensure renewal completion.
• Prepare all documentation, present to customers, and obtain signatures.
• Identify opportunities to improve the customer experience and facilitate associated improvements.
• Coordinate with Cirrus Finance or other finance partners to satisfy Jet Stream financing requirements.
• Meet annual KPIs for renewals, cash revenue, and escalation management.
• Prioritize customer cases based on mission, customer ask, resource availability, following the Field Service Process: fix the plane first, then fix the customer.
• Own high‑level projects for organizational or product improvement.

Education Requirements

• Required:
  
  Bachelor’s degree in Business, Business Administration, Aviation, Management, Hospitality, or a related field.

Experience Requirements

• 3 years of customer service, marketing, sales, hospitality, and/or aviation experience.
• 1+ year of sales experience (renewal sales preferred), meeting KPIs, and cross‑selling skills.
• 2–3 years proficiency with Microsoft Office, Adobe Acrobat, Docu Sign, Salesforce, Power BI, Marketing Cloud or a similar mass…