Service Desk Administrator

Service Desk Administrator
, Alderley Edge, Cheshire

Contract: Permanent, full-time, 40 hours per week.

Working Hours: Office based, flexible working hours. 1 working day a week at home if desired.

Salary
: £28,000 - £30,000 (dependant on experience)

Reports to
:
Head of Centralised Operations

Where Ambition Lives

Vita Student is the UK's leading purpose-built student accommodation provider, delivering premium living experiences for students across the UK and Spain. We are committed to creating exceptional spaces, services and communities that help our residents thrive throughout their university journey.

Our portfolio continues to grow, and with that growth comes the need for efficient, scalable and forward-thinking operational support functions. Behind every successful building is a team of dedicated professionals working together to ensure our residents receive an outstanding experience, and our Service Desk team plays a key part in making that happen.

As we continue to invest in technology, systems and operational excellence, including the recent implementation of our Computer-Aided Facility Management (CAFM) platform, INVIDA, this is an exciting time to join a business that is constantly evolving and innovating.

Vita Student's Service Desk Administrator

The Service Desk Administrator plays a key role within the Centralised Operations team, helping to deliver an exceptional living experience across the Vita Student portfolio. Acting as the central coordination point for maintenance activity, this role supports sites, engineers, contractors and suppliers to ensure repairs are managed efficiently, communication remains clear, and service standards are consistently achieved.

• Manage maintenance requests from start to finish, ensuring issues are resolved efficiently and residents receive a great experience.
• Review, prioritise and coordinate repair requests through our CAFM software, INVIDA.
• Schedule works and collaborate with in-house engineers, contractors and suppliers to keep jobs moving.
• Act as a key point of contact for maintenance queries, providing timely updates and support to site teams.
• Monitor ticket progress, follow up on outstanding actions, and ensure accurate completion records are maintained.
• Coordinate quotations, approvals, purchase orders and site access arrangements to support effective service delivery.
• Maintain accurate records, documentation and compliance information within our systems.
• Support the procurement of maintenance services, parts and equipment.
• Take ownership of your workload, ensuring service levels, response times and quality standards are consistently achieved.
• Identify opportunities to improve processes, systems and ways of working as we continue to develop our service desk function.

Who We're Looking For

A highly organised and proactive individual who enjoys bringing structure to busy environments and keeping multiple priorities on track. You'll be a confident communicator who builds positive relationships with colleagues, contractors and suppliers, takes ownership of tasks, and enjoys finding solutions to problems.

Professional Experience

• Previous administration experience in a busy and fast-moving environment.
• Excellent attention to detail and a commitment to accurate record keeping.
• Confidence using Microsoft Office, particularly Excel and Outlook, and a willingness to learn new systems.
• Strong communication skills, with the ability to build positive relationships with a range of people.
• A proactive and solutions-focused approach when faced with challenges.
• A genuine desire to provide great service and support others.
• The ability to work independently while being a positive and collaborative team member.

Desireable Experience

It would be great if you also have experience in…