Business Analyst

Company Description

Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain.

The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co‑workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees.

We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.

Why This Role Exists

QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology‑led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates. Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape.

While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions. This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.

As the Business Analyst at our Alderley Edge offices you’ll be responsible for the following:

• Facilitate structured discovery workshops across multiple business functions.
• Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
• Accountable for leading As‑is and To‑Be process analysis that translates into clear, prioritised business and system requirements that enable operational continuity, business readiness, and controlled system roll‑outs across the group.
• Translate commercial, operational, and people‑related needs into system‑enabled solutions.
• Drive alignment toward Group‑standard processes across regions.

• Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
• Support system enhancements and optimisation across the Microsoft Power Platform.
• Partner with Group IT to define and deliver requirements for internal systems supporting:
• People & Culture
• Commercial & Sales
• Operational fulfilment
• Finance
• Software Development environments
• Ensure strong cross‑system data integrity and process alignment.

• Support M&A integrations by analysing acquired business processes and defining migration requirements.
• Conduct system impact assessments and support data transition planning.
• Work alongside Group IT and PMO to ensure business readiness for system rollouts.
• Lead business‑side UAT coordination and solution validation.

• Identify inefficiencies and drive automation or simplification opportunities.
• Maintain traceable requirements documentation aligned to PMO governance standards.
• Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.

What You’ll Bring:

• At least 5–8 years proven experience as a Business Analyst within a systems‑driven organisation.
• Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
• Experience supporting cross‑functional system initiatives…