Receptionist, Retail

Dental Receptionist – Bupa Dental Care, Alderley Edge

We’re hiring! Join our friendly team at Bupa Dental Care. This 32‑hour per week role is based in Alderley Edge, Cheshire.

Location
:
Alderley Edge, Cheshire.
Hours
:
Monday, Tuesday, Wednesday & Friday, 8:30am – 5:30pm.

Be the friendly face that makes every patient feel at ease from the moment they arrive. As our receptionist you’ll be the first point of contact for our patients — welcoming them warmly, supporting them throughout their visit, and helping everything run smoothly behind the scenes.

• Customer care at the heart – warmly greet patients in person and over the phone, answer queries, and ensure a relaxed, welcoming environment.
• Diary & appointment management – handle bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Support patients with confidence – explain processes and treatment options, support payment transactions, and help patients understand their options.
• Administration – keep patient records accurate, manage confidential information, and maintain a professional reception area.
• Problem‑solving with empathy – handle concerns and complaints professionally, aiming for a positive outcome.
• Support the team – assist clinicians with handovers and the patient journey from reception to treatment, aiding the Practice Manager.

• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed.
• Professionalism, empathy, and genuine passion for delivering excellent service.
• Confidence in promoting and upselling Bupa Dental Care products and services.

• Dental experience preferred, but not essential.
• Full training provided for the right candidate.
• A caring, professional, and enthusiastic attitude.
• Great communication and customer service skills.
• Team player who enjoys helping others.

• Competitive pay with opportunities to increase through training and development.
• Healthcare & wellbeing support – quick access to remote GP, physiotherapy, mental health services, and an annual allowance for Bupa products.
• Employee Assistance Programme (EAP), Family Mental Health Line, and Bupa Personal Energy wellbeing programme.
• Discounted dental insurance for you and your family.
• Retail discounts, fitness provider rates, and Wagestream pay‑before‑payday.
• Career pathways and progression.
• Cycle to Work Scheme, annual flu vaccine, discounted eye tests, and Bupa Menopause Plan.

Supportive and welcoming team. Professional training and development opportunities. A well‑established practice in a fantastic location. The chance to make a real difference to patients every day.

Apply now and take the next step in your dental career!

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.