Luxury Showroom Manager

Luxury Showroom Manager

Quorn Country Tiles Limited, established in 1995, is a leading retailer and importer of luxury natural stone and porcelain flooring. We have nine showrooms across the UK with a head office based in Loughborough and a new showroom opening in Cheshire.

We are a passionate team that loves to offer our customers the highest quality flooring and exceptional customer service at every stage of the journey.

• Manage a small sales team
• Welcome customers, build relationships and provide advice on suitability, sizing and pricing
• Process quotations, payments, deliveries and provide outstanding after‑sales service
• Problem‑solve and support customers’ needs
• Manage the showroom diary and online appointments
• Update the CRM system with relevant client information and daily activity
• Occasional travel to other showrooms or head office

• Excellent customer service skills and outstanding time‑management and organisation skills
• Experience managing, developing and upskilling direct reports
• Confident and engaging face‑to‑face communication skills
• Strong written communication – clear, concise emails
• Commercially minded with a proven ability to drive sales
• Background in design, interiors or the creative industry
• Exceptional attention to detail
• Team player who is helpful and enjoys meeting people
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Access to a private vehicle and a valid driving licence (location requirement)

• Great place to work with a friendly and welcoming team
• Competitive salary package
• Paid training and employee assistance programme
• Enhanced holiday allowances with option to buy holiday
• Enhanced parental leave and paternity leave
• Company pension
• Healthcare cash plan via Simply Health
• Employee and family discount on Quorn Stone products
• Wellbeing initiatives with Mental Health First Aiders
• Two volunteering days per year

37 hours per week, with two days off.

Base salary £32,000‑£35,000 plus performance bonus up to £20,925 (OTE £55,925). Pay range £32,000‑£55,925 per year.

Showroom based in Cheshire. Candidates must have access to their own vehicle and a driving licence. Ability to commute or relocate to Alderley Edge (SK9) is required.

Full‑time.