Luxury Showroom Sales Advisor

Luxury Showroom Sales Advisor at QUORN COUNTRY TILES LIMITED

Base Salary: £25,000‑£27,000 per annum plus performance bonus potential of up to £6,200 (OTE £33,200)

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. We operate 9 showrooms across the UK, with a Head Office based in Loughborough. We are passionate about offering our customers the highest quality flooring and exceptional customer service at every stage of their journey.

As a Sales Advisor, you will work closely with our showroom team to deliver exceptional service to our customers. The role requires a friendly and confident communicator who thrives in a customer service/sales role. The fast‑paced nature of the role requires candidates who are extremely organised, able to prioritise tasks, and proactive as well as reactive to customer requirements. The sales process can begin via phone, email or in person, and it is important you communicate clearly and confidently across each platform.

• Answer incoming sales calls
• Make outbound calls to our customer database
• Create quotations, process payments, arrange deliveries, and provide outstanding after‑sales service
• Provide advice on suitability, sizing, pricing while showcasing an interior design flair
• Update the CRM system with relevant client information and daily activity
• Arrange samples for dispatch
• Welcome customers to the showroom and build relationships with clients, ensuring a professional and friendly welcome at all times
• Maintain a clean and tidy showroom
• Provide drinks during customer appointments
• Confirm showroom appointments with customers prior to arrival

• A friendly and welcoming team
• Competitive salary package
• Paid training
• Employee assistance programme
• Competitive holiday allowance with the option to buy holiday
• Enhanced parental leave (including maternity and paternity)
• Company pension
• Healthcare cash plan (Simply Health)
• Employee and family discount on Quorn Stone products
• Employee wellbeing initiatives, including Mental Health First Aider support across the business
• Two volunteering days each year
• Health & wellbeing programme

Due to the location of our showroom, applicants must have access to their own vehicle and a driving licence.

Location:

Alderley Edge, UK (SK9).

Working hours:

37 hours per week, 2 days off.

Full‑time, Entry level.

Sales and Business Development, Retail.

Must be able to commute reliably to Alderley Edge or be willing to relocate before starting.