Service Advisor

Service Advisor

Are you an experienced Service Advisor looking to take the next step in your automotive career in Aldershot? Join a high-performing, supportive team where your customer service skills are valued, training is provided, and your hard work is directly rewarded.

We are a highly regarded automotive business in Aldershot known for delivering high standards of vehicle care and providing an exceptional environment for our staff. Our modern service reception and well-organized workshop ensure smooth day-to-day operations. We stand out from competitors by prioritizing employee growth, offering regular training programs, clear internal progression pathways, and a positive, team-focused culture where your efforts are recognized.

• Salary: £28,000 – £32,000 per annum (DOE) + OTE £38,000
• Hours: Monday to Friday, with 1 in 3 Saturdays
• Perks: Performance-related bonus scheme, manufacturer-backed training programs, generous annual leave allowance, workplace pension scheme, and staff discounts on vehicle servicing and parts

• Serving as the primary point of contact for retail and corporate customers, managing bookings, check-ins, and updates throughout the day.
• Creating accurate job cards for technicians and translating technical diagnostic reports into clear, easy-to-understand explanations for customers.
• Identifying upsell opportunities for essential maintenance, service plans, and accessories to consistently meet key targets.
• Managing the daily workshop workflow alongside service management to ensure work is completed on time and customer expectations are met.
• Processing customer payments, invoices, and managing precise warranty claim documentation in line with guidelines.

This role is based in Aldershot, making it an easy commute from Farnborough, Farnham, Camberley, and Fleet.