Temporary Service Administrator

Temporary Service Administrator

Location:

Aldershot

Salary: £13-15ph DOE

Hours:

Mon-Fri, 7.30am – 5pm

My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team on a temporary basis.

The ideal candidate for this role should have good customer service, be confident on the telephone, organised, have strong admin skills and experience working within an automotive sector.

• Meet and greet customers and provide a friendly front-of-house service.
• Answer calls, respond to enquiries and follow up with customers.
• Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.
• Manage workshop bookings and capacity using the T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.
• Assist with vehicle drop-offs, collections, and loan vehicle administration.
• Produce invoices and process customer payments.
• Complete Payment Assist applications and liaise with customers and providers where required.
• Maintain accurate vehicle key records and ensure keys are stored correctly.
• Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep them updated on timescales and parts availability.
• Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.
• Process and scan invoices into Xero and ensure parts credits are correctly recorded.