Hosted VoIP Engineer

HOSTED VoIP TELECOMS ENGINEER**
* We're on the hunt for a personable, technically minded Hosted VoIP Engineer to join a growing technology business and become a key point of contact for customers needing support with their telephony systems.
If you're confident troubleshooting VoIP issues, enjoy talking to customers and like the idea of a role that combines technical know-how with a healthy dose of human interaction, this could be right up your street!
Salary - £29,000 - £40,000 (depending on experience)

The Role
Working predominantly from the office, you'll support customers with their hosted VoIP systems, handling inbound calls, resolving technical queries and guiding users through their telephony issues.
You'll be part of a friendly, customer-focused technical team, with occasional visits to customer sites when required therefore a full UK driving licence is essential.

Key responsibilities for the Hosted VoIP Telecoms Engineer include,

Providing technical support for hosted VoIP and telephony systems
Handling customer calls and enquiries with confidence and professionalism
Troubleshooting connectivity and networking issues
Diagnosing and resolving telephony faults
Supporting customers remotely and occasionally on-site
Working collaboratively with colleagues to deliver a great customer experience

What We're Looking For

Essential experience:

Previous experience working with Hosted VoIP systems is a must-have
Solid networking fundamentals
Confidence speaking directly with customers and handling technical queries
A willingness to travel to customer sites when required
A full UK driving licence

Desirable experience:

3CX (preferable)
Yeastar (preferable)
Bicom Systems
Other hosted VoIP platforms
Wireshark and packet-level troubleshooting
SIP, codecs and wider telecoms knowledge

If you're a technically capable VoIP Engineer who enjoys solving problems and helping customers, we'd like to hear from you