Trainee 1st Line Support Engineer

Job in Aldershot, Hampshire County, GU12, England, UK

Listing for: Faith Recruitment Careers

Apprenticeship/Internship position
Listed on 2026-09-03

Job specializations:

IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 25000 GBP Yearly GBP 25000.00 YEAR

Trainee 1st Line Support Engineer

Location: Aldershot
Salary: £25,000 per annum
Start Date: 14th September 2026

About the Role

An exciting opportunity has arisen for a motivated and enthusiastic Trainee 1st Line Support Engineer to join a friendly and growing IT team based in Aldershot.

This role is ideal for someone who has recently completed a CompTIA qualification, BTEC Level 3 in IT, or equivalent IT course and is looking to start their career within IT Support. Full training and ongoing development will be provided.

If you enjoy technology, have strong customer service skills, and are keen to learn, we'd love to hear from you.

Key Responsibilities

Provide first-line support to customers via phone, email, and remote support tools.
Assist users with basic IT issues such as password resets, login problems, and application errors.
Troubleshoot technical issues and escalate more complex cases to senior engineers when required.
Support customers with remote access and connectivity issues.
Accurately log support tickets and maintain customer records within the helpdesk system.
Assist with the installation and configuration of new hardware and software.
Attend customer sites a...

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