Spa Receptionist

Spa Receptionist – Cameron House, Loch Lomond, Scotland

Join to apply for the Spa Receptionist role at Cameron House, Loch Lomond, Scotland
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Cameron House is a magnificent 5‑star resort located on the shores of Loch Lomond, where the Scottish Highlands meet the Lowlands. This 17th‑century baronial estate offers an award‑winning spa with a roof‑top infinity pool, 18‑hole championship golf course, extensive resort activities, and five restaurants and bars.

Our 208 bedrooms blend traditional and contemporary styles, with self‑catering lodges and luxurious suites. The lochside setting spans 400 acres of picturesque countryside, ideal for water, land, and adventure activities.

As part of the spa team, you will report to the Spa Manager and handle guest check‑in, appointments, and inquiries, ensuring an exceptional first impression for all guests.

• Provide a warm, personalised welcome and handle guest feedback and requests
• Follow opening and closing checklists
• Sell treatments, spa experiences and retail items through recommendations and product knowledge
• Respond professionally to enquiries on phone, email, and in person
• Manage spa reservations and confirmations
• Diary management of treatment bookings
• Maintain cleanliness and order of reception areas
• Requisition stationery and supplies
• Handle cash and payments and perform daily banking and cash‑up procedures
• Test pool water and report results
• Perform CCTV checks to monitor guest safety
• Report maintenance issues
• Assist spa assistants and the therapy team as needed

• Aspiring to achieve great things and drive challenges head on
• Friendly and genuinely caring for guests and service quality
• Willing to go beyond guests’ expectations to create memorable stays
• Supportive of colleagues, caring for both the team and guests alike
• Respectful of the magical environment and committed to its protection

• Experience in customer service, hospitality or the spa industry
• Strong relationship‑building skills and a flexible work approach
• Excellent communication and interpersonal skills
• Good IT skills, including handheld technology usage

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long‑service awards with vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership and family discounts
• Employee care service with wellbeing support and counselling helpline
• On‑site discounts on accommodation, food & drinks, golf membership, spa treatments, cruises, cinema tickets, and retail products
• Lifeworks App discounts on everyday purchases
• Supplier and local business discounts
• Free parking
• Fully funded, work‑based training and development programmes up to HND and Degree level

Cameron House, Loch Lomond – 40 minutes from Glasgow city centre. The surroundings offer Loch Lomond and Trossachs National Park for weekend adventures.

• Seniority level:
  Entry level
• Employment type:
  
  Internship
• Job function:
  Administrative
• Industries:
  Hospitality