Night Supervisor

Join to apply for the Night Supervisor role at Cameron House, Loch Lomond, Scotland

Cameron House is a magnificent 5‑star resort situated on the shores of Loch Lomond, where the Scottish Highlands meet the Lowlands. The 17th‑century baronial estate offers an award‑winning spa with a rooftop infinity pool, an 18‑hole championship golf course, a range of resort activities, and five restaurants and bars to suit every taste.

Our 208 bedrooms blend traditional and contemporary styles, and guests can also stay in one of our 115 self‑catering lodges or the luxurious Mansion House suites.

The iconic lochside setting spans 400 acres of picturesque countryside and offers a variety of water and land activities, including speedboat tours, paddle boarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.

Reporting to the Night Manager, you will supervise the front office operations overnight, ensuring the comfort, service, and safety of guests and property.

• Warm, friendly, and informative welcomes
• Handle enquiries in person, by telephone, and by email
• Provide information on resort facilities and promote guest experiences
• Check‑in and check‑out guests, giving an overview of room facilities and features
• Supervise guest and team transportation on and off the resort, handle luggage and valet parking
• Assist with room‑service orders and deliveries
• Register visitors and contractors
• Use all front office IT systems (OPERA Cloud)
• Basic administration: printing and distribution of reports and night audit
• Fire team responsibilities in the event of an evacuation
• Maintain cleanliness and presentation of lobby area and guest corridors
• Perform security patrols, floor walks, and fire‑exit checks, using the Cogard system
• Cover Duty Manager shifts in the absence of the Night Manager

• Ambitious and determined to meet challenges head‑on
• Friendly, caring, and genuinely committed to guests and the service they receive
• Will always go beyond what guests expect to make their stay special and memorable
• Shows care for team members as well as guests, supporting colleagues to perform their best
• Respects and protects the environment and the magical place we work in

• Front‑office experience in a 4/5
  * hotel environment
• Excellent interpersonal and communication skills; ability to build strong working relationships
• Thoroughness with keen attention to detail
• Flexible approach to work
• Good IT skills and ability to use handheld technology
• UK driving licence (required)

• Free meals when on duty, in team cafés
• Pension scheme and Wagestream financial services
• Long‑service awards and recognition (shopping vouchers, overnight stays)
• Enhanced holidays on long service
• Free leisure‑club membership with discounts for friends and family
• Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline
• On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets, and retail products
• Lifeworks App with extensive everyday purchase discounts
• Supplier and local business discounts (e.g., Sealy mattresses, selected Lomond Shores retailers)
• Free parking
• Fully funded, work‑based training and development opportunities (apprenticeships, structured work experience, scholarships, graduate programmes, specialist craft training, formal qualifications up to HND and degree level)

We are only 40 minutes drive from the centre of Glasgow, and nearby Loch Lomond and Trossachs National Park offers plenty of outdoor adventure in your free time.