Customer Service Representative, Customer Service
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Annual Salary: $31,203.28 Grade: 14
The City of Alexandria is seeking professional individuals to begin a career in the Customer Service Department, located in the heart of Central Louisiana to processes payments for utility services and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events.
Position is also subject to work overtime, including holidays and weekends.
The City of Alexandria offers a comprehensive benefits package that includes: medical insurance, dental and vision, short/long term disability, group and dependent life insurance, sick and vacation leave, 11 paid holidays, EAP, tuition reimbursement, wellness clinic for employees and their dependents. Retirement benefits include the City of Alexandria’s Retirement System, and a voluntary deferred compensation supplemental retirement plan.
Duties and Responsibilities:- Greets and assists customers at the front desk or drive-through window with utility services.
- Receives payments for municipal electric, gas, and water utility services.
- Verifies payment amounts and account information are correct; posts payments to customer accounts.
- Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
- Performs clerical duties.
- Assist with customer account functions such as: researching customer accounts, establishing payment arrangements, processing service requests, preparing service orders and other documentation, and maintaining the file system of departmental records.
High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.
Work Schedule:40 hours per week; may work overtime, including holidays and weekends.
Accepting applicationsOctober 7-21, 2026, by 11:59 p.m. or the first 50 applications, whichever comes first
Civil Service DepartmentPh. or Fax , Email:
The City of Alexandria is an Equal Opportunity Employer
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